About NCR VOYIX
NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and services developed through its deep industry experience, NCR Voyix empowers retailers and restaurants to accelerate new possibilities for their operations, experiences and business outcomes. NCR Voyix is headquartered in Atlanta, Georgia, and serves customers in more than 35 countries worldwide.
Grade: B1
SUB-B1-001 - L1 Support
Position Summary & Key Areas of Responsibility
•Works directly with customers to resolve recurring or standard problems
•Works directly with NCRV and 3rd party vendor technicians to resolve HW or SW problems
•Reviews incident history to determine recurring faults
•Provides technical support and assistance to clients and businesses regarding hardware and software issues
•Provides support with installing, configuring, and updating hardware and software, as well as fixing any issue related to the equipment that may come up on a daily basis
•Allocates engineer appointment times for jobs requiring multiple resources on-site
•Updates work orders and provides status information
•May respond to escalated calls
•Participates in product set or customer base training
•May implement remote fixes relying on guided search for diagnosis across multiple products
•Applies troubleshooting checklists
•Acquires and applies knowledge of troubleshooting techniques and desktop diagnostic tools
Basic Qualifications
•Basic PC literacy; keyboard proficiency; understanding of Windows-based applications/tools
•Problem solving and analytical skills
•Relationship building skills; excellent communication skills, verbal and written as well as listening skills
•High school diploma
Offers of employment are conditional upon passage of screening criteria applicable to the job.
