About NCR VOYIX
NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and services developed through its deep industry experience, NCR Voyix empowers retailers and restaurants to accelerate new possibilities for their operations, experiences and business outcomes. NCR Voyix is headquartered in Atlanta, Georgia, and serves customers in more than 35 countries worldwide.
We are NCR, a global tech company that runs the everyday transactions that make your life easier. We're the world leader in consumer transaction technologies, turning everyday interactions with businesses into exceptional experiences. With our software, hardware and portfolio of services, we make more than 300 million transactions possible every day.
We serve the most exciting and dynamic customers in the world – the North American retail market – and put them at the center of everything we do. Our mission is to enable our customers to exceed their goals – from customer satisfaction, to revenue growth, to operational excellence, to profit growth.
Position Summary & Key Areas of Responsibility
Are you a pre-sales solution engineer with the agility and the creativity to lead a comprehensive technical solution strategy, while addressing technology issues, assessing customer IT infrastructure and determining the technology needed to ensure customer adoption of the proposed solution?
We're seeking a versatile technical and business oriented pre-sales consultant with experience developing business opportunities, building customer solution mapping, establishing C-level relationships with the customer's technical leadership and working closely with the customer-facing teams. The primary objectives of this position are to drive increase in market share, revenue growth and increase in customer satisfaction.
As a pre-sales solutions engineer, you will partner with the Account Executive in planning and prioritizing opportunities for utmost productivity and efficiency, while overseeing the Professional Services engagement at the right time with the right resources.
If you have proven experience in pre-sales/customer-facing/technical roles with 5+ years in the retail industry and exceptional customer-focus and bias for action, we want to talk to you.
Key Areas of Responsibilities
•Jointly create, manage and execute account plans side by side with the Account Executives, by taking lead on key technical initiatives, be introduced to key technical stakeholders in each account, and create a solution plan according to initiatives and objectives
•Validate software, hardware and services pricing and margins based on the scope of work.
•Engage Professional Services in opportunities after forming a clear solution plan.
•Monitor and report on market and competitor's activities
•Communicate and report internally on opportunity status and plan ahead using appropriate methods to facilitate the development of profitable business and sustainable relationships.
•Attend and present at customer meetings and internal sessions with other company functions, as necessary.
•Influence buyers on product offering new / improved products / innovation within the industry
•Focus on upselling while acting as a technical advisor to customers within remit.
•Work with and drive the Customer Solution Engineers team (CSE) to ensure the right personnel are aligned for specific product demos and presales discussions.
•Influence product development and enhancements using gathered intelligence to enhance internal practices and processes, achieving genuine sales development.
Basic Qualifications
•Bachelor's degree in Computer Science or Engineering preferred
•3+ years of experience in pre-sales/customer-facing/technical roles
•3+ years of experience in Retail industry
•Deep understanding of Software Solutions
•Previous customer-facing experience selling software, hardware and services.
•Working with large retailers as a service provider, software provider or consultant.
•Excellent oral, written communication and presentation skills
Preferred Qualifications
•Self-motivated & self-driven motivated passion for the industry and products
•"Make it happen" team player
•Able to achieve organizational objectives through effective planning, punctuality, organizational, coordination, decision making, and time management skills
•Results-orientated with a positive outlook
•Clear focus on high quality and business profit
•Reliable, tolerant and determined
•Adaptable to change in a fast moving environment
•Travel up to 50%
Offers of employment are conditional upon passage of screening criteria applicable to the job.
