About Wrike
Wrike provides a work management platform that brings teams and organizations together to collaborate, create, and increase productivity. The platform helps simplify work so people can focus on their most purposeful tasks.
Responsibilities
•Build strong customer relationships and act as the Wrike advocate throughout the customer journey
•Partner with customers to establish business goals, timelines, priorities, and success metrics, and execute success plans and EBRs
•Create, execute, and manage engagement and communication strategies to support customer ROI and NET MRR growth
•Provide expert guidance on work management and address customer challenges
•Collaborate regularly with Sales, Professional Services, Support, Product, and other teams, and help build the Customer Success brand across the organization
•Monitor the customer portfolio, work toward targets, use account metrics to identify opportunities, and manage churn avoidance
•Maintain the Customer Success Management platform and use it to document customer-focused actions and communication plans
Requirements
•Full fluency in English
•At least 5 years of experience in Customer Success Management or a customer-facing role supporting enterprise clients
•Experience working with Marketing, Professional Services, IT, or PMO teams
•Ability to build and maintain relationships with diverse clients, including senior leaders
•Knowledge and hands-on experience in project management, business process redesign, and change management
•Strong interpersonal skills, empathy, patience, and composure in difficult situations
•Willingness to explore product technical details thoroughly
Nice to have
German or French, problem-solving mentality, critical thinking, curiosity, passion for learning and improvement, openness to feedback and coaching, strong team-player attitude, self-starting attitude, strong ownership, willingness to go beyond the job description, creativity, and innovation
Benefits
•25 days of holidays
•Cafeteria benefit with an annual budget of 40,000 CZK
•Meal vouchers worth 4000 CZK monthly
•Sick leave compensation
•Private healthcare membership (Canadian Medical)
•Pension plan
•Mobile tariffs
•Life insurance plan
•Annual "Lítačka" transportation coupon reimbursement
