Lyreco
Great working days. Delivered. Lyreco supports companies with reliable workplace solutions – from office supplies to hygiene & cleaning and personal protective equipment, to coffee and break-room catering solutions. Rooted in Switzerland since 1887, as part of an internationally established group we combine tradition with local entrepreneurial freedom. Service orientation, responsibility and a collaborative partnership shape our company culture.
Customer Care Agent (m/w/d) 100%
Workplace: Office in Dietikon and home office
Your mission
The Customer Care Agent makes an important contribution to the company's success. In this position you are available to our customers by phone and in writing, take their orders and requests, and put a smile on their faces.
What you can achieve with us
•Receiving, processing and implementing general customer inquiries by mail, e-mail and telephone
•Central point of contact (SPOC) for internal and external customers regarding recording of orders, returns and follow-up deliveries
•Advising internal and external customers by phone and in writing on product portfolio, webshop, delivery availability and special orders
•Active sales of telephone promotions in compliance with guidelines
•Various administrative activities (documentation, invoice quotations, customer letters, etc.)
•Participation in internal and external training sessions/meetings
What you bring
•Completed commercial training or similar field is an advantage
•Experience in a call center or customer service is an advantage
•Enjoyment of telephone customer contact, high service orientation
•You speak fluent, negotiation-level German. English, French are an advantage
•Good MS Office skills and digital affinity
•Open-minded, flexible and resilient personality
•Organized, precise and structured way of working
What you can look forward to
•Independent and varied sales activity with lots of room for creativity
•International company with strong local roots in Switzerland
•Open and diverse work environment
•A team that supports each other and achieves success together
•5 weeks of vacation
•Further training and development opportunities with financial support
•Attractive pension fund benefits
•Additional fringe benefits
•Team events and joint activities
Questions? You can send them to Laura or to your future manager Kim at [email protected]. Please apply via our online tool, otherwise we unfortunately cannot consider your application for data protection reasons.
