Location: Hybrid, Almaty, Otegen Batyr village
Company
International company operating in the FMCG sector.
What you will do
•Develop and continuously improve consumer care processes across multiple communication channels.
•Manage consumer inquiries and complaints, coordinating their investigation and resolution.
•Analyze consumer feedback and identify opportunities to improve service quality.
•Develop consumer care guidelines, communication templates, and training materials.
•Train and support external partners and collaborate with internal teams on consumer care projects.
•Manage project budgets and documentation, and prepare reports and presentations for local and international stakeholders.
Requirements
•Bachelor's degree or higher.
•Experience in marketing within an FMCG company.
•Fluency in English.
•Strong analytical skills.
•Proficiency in Microsoft Office, including PowerPoint and Excel, and Power BI.
Culture & Benefits
•Hybrid work arrangement.
•Career growth opportunities in an international company.
•Annual performance-based bonuses.
•Medical insurance and a flexible benefits programme.
•Corporate lunches and shuttle bus service.
