momox

crm manager in e-commerce

In short

Senior CRM Manager role at momox, a second-hand e-commerce company, focused on owning the technical setup of Braze and its integrations with Shopify, Dynamic Yield, and other MarTech tools. The role requires hands-on Braze expertise, strong SQL and API/webhook knowledge, and the ability to bridge Marketing and technical teams. Hybrid position based in Berlin with 20 in-office days per quarter.

About momox
momox works to reduce environmental impact through the sale of second-hand products. Its CRM technology uses customer data to create relevant, personalized experiences.
Responsibilities
•Own the technical setup and administration of Braze across brands and markets
•Manage and improve integrations between Braze, Shopify, Dynamic Yield, and other Marketing Technology
•Ensure reliable data flows, APIs, webhooks, events, and customer attributes, and troubleshoot technical issues
•Define and maintain consistent CRM data structures, naming conventions, and data quality standards
•Support the consolidation of the CRM landscape into one unified momox setup, including identity resolution and data migration
•Build automated quality checks for campaigns, integrations, and Braze workflows
•Improve CRM tracking and attribution standards across brands and channels
•Evaluate and implement new Braze features and relevant Marketing Technology
•Use AI and automation to improve processes, quality, and efficiency within the MarTech landscape
•Act as the technical sparring partner between Marketing, Tech, Product, and Analytics
Requirements
•Strong hands-on experience with Braze, including technical setup, data structures, and integrations
•Solid experience in Technical CRM, Marketing Technology, Marketing Automation, or a comparable technical environment
•Strong understanding of APIs, webhooks, and event-based data architectures
•Experience with e-commerce integrations
•Good SQL skills and confidence working with customer data, events, and data quality
•Experience with tracking and analytics technologies such as GTM, GA4, Firebase, or Adjust
•Hands-on experience or strong practical exposure to AI and automation, and motivation to explore new use cases
•Strong problem-solving skills and ability to independently troubleshoot technical issues
•Strong ownership and communication skills, with the ability to translate between Marketing and technical stakeholders
•Fluent English
Nice to have
•Shopify and/or Dynamic Yield
•German, French or Dutch
•BI tools such as Looker or Tableau
•Python/Java
•Multi-brand environments
Conditions
•Reduced-price Germany or Job Ticket for the Berlin S-Bahn
•Sports activities, massages, stretching, and discounted Urban Sports Club or Wellhub memberships
•Fresh fruit, coffee, and Mate at the office; lunch available three times a week; monthly themed breakfast
•Professional development budget and opportunities, including language classes, internal training, conferences, and courses
•Monthly vouchers for momox Fashion and medimops, plus partner discounts
•20 in-office days per quarter; remaining days can be worked from home
•Work from EU countries for up to 6 weeks per year
•Flexible working hours
•Half a day off on your birthday, plus half a day off on December 24th and 31st

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