About this role:
Provide administrative and professional support to internal clients through the timely processing of Contracts Management, Pricing and Deal Hub administrative functions.
What you'll do:
•Liaise with internal associates in relation to client custom product, pricing, and contract terms.
•Responsible for entering product and pricing data into Gartner systems from client contract documents while recognizing non-standard terms that require modifications.
•Manage access to custom price lists within Gartner systems based on account eligibility.
•Perform quality assurance testing of completed work.
•Assist teams with changes to standard price lists and annual price action tasks, as required.
•Responsible for monitoring and managing global email in-boxes that provides direct support of Global sales teams.
•Responsible for collation of data from Gartner systems and resources into individual client specific forms and questionnaires while recognizing non-standard terms that require negotiation or modifications.
•Liaise with internal associates in relation to client legal forms and requests. Manage Pricing/Deal Hub/Sales/Contracts team requests and work with others as required to meet individual and group objectives and deadlines. Support periodic reporting and analysis on key metrics.
•Respond to all emails, live calls and voice mails within each business day.
•Assist with internal legal and contract audits and statutory/obligatory reporting.
•Assist sales with providing details/documents/requirements to complete a deal. Includes working with various internal stakeholders to gather important and complex information. Understand the requirements and provide appropriate solutions.
•Suggest process and technology improvements to provide greater support and coverage for internal clients, while completing other tasks as required.
What you'll need:
•Degree with major field of study in law/business administration.
•Minimum 6 months experience of working in (preferably contracts/pricing) administration department of a corporate firm or entity or intellectual property-based business gained after or during college.
•As the first point of contact for many internal associates, it is imperative that this person be extremely professional and have a willingness to work towards completing the requests, in order to ensure a positive client experience.
•Experience and adaptability in a fast-paced work environment preferably in client service with the ability to prioritize workload based on value of business to Gartner.
•Experience & proficiency with Microsoft Office and database systems – expert capability in Microsoft Word, Excel and Microsoft Outlook.
•Experience working in Contract Lifecycle Management tools (preferable Salesforce).
•Experience handling multiple priority activities/projects at once within allotted SLA.
•Strong interpersonal and relationship building skills. Should be collaborative with current team and extended team members.
•Adaptability to change and willingness to learn new things and processes based on technological advancements.
•Cultural sensitivity and ability to operate across different time zones and cultures.
•Ability to work effectively under pressure and meet tight deadlines.
•Excellent English verbal and written communication skills, incorporating requirements, action plan and timeline when communicating with internal subject matter experts.
•Process-driven, methodical, organized and pays strong attention to detail.
•Internal stakeholders: Pricing, Sales, Consultants, CFS, Finance, Global Legal Team.
•External stakeholders: Clients, Law Firms.
Who you are:
•Be able to work autonomously (i.e., high degree of self-reliance/self-starter with a sense of ownership).
•Team player with good time management skills.
•Help to ensure that all SLA's are met and sales are fully supported across all varied requests.
What we offer:
•An upbeat, positive culture. Integrity, objectivity, collaboration, results and a no-limits mind-set are central to our values.
•Limitless growth. We work with you to help you meet your goals and advance within the company.
•Encouragement to be innovative and challenge status quo.
•Exposure to industry leading training and development.
•Performance based recognition and rewards.
Who are we?
At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world. Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities. Since our founding in 1979, we've grown to 20,000 associates globally who support over 13,000 client enterprises in ~90 countries and territories.
Gartner operates in a hybrid work environment, providing flexibility to work virtually when productive and come together with colleagues in person.
