Role Overview
This is a strategic, action-oriented role at the intersection of communications, innovation, and stakeholder influence—focused on strengthening trust, alignment, and performance across JLL's high-impact FCDO account. You will help shape how we communicate with purpose: turning insight into strategy, data into decisions, and ideas into scalable practice—first in APAC, then informing rollout across EMEA.
Key Responsibilities
•Partner with the Communications Lead to design, implement, and evolve the APAC communications plan for the FCDO account—embedding best-in-class approaches that prioritise clarity, inclusion, and measurable impact.
•Develop and execute integrated communication strategies grounded in audience insight, behavioural understanding, and JLL's global frameworks (e.g., We Care, sustainability commitments, service excellence standards).
•Analyse communication effectiveness using qualitative and quantitative methods—and translate findings into iterative improvements that drive real-world outcomes: stronger stakeholder relationships, faster issue resolution, improved service perception, or enhanced accountability.
•Lead the design and delivery of practical, engaging training and capability-building initiatives—for JLL teams and FCDO partners—focused on modern communication models, inclusive messaging, and adaptive engagement techniques.
•Champion innovation by identifying opportunities to pilot, test, and scale new ways of communicating—whether through digital tools, narrative formats, feedback loops, or collaborative platforms.
•Influence stakeholders at all levels—from frontline teams to senior leadership—to adopt evidence-informed communication practices and embed them into day-to-day operations and decision-making.
•Evaluate and report on how communication and innovation initiatives contribute to broader account goals—including operational resilience, client satisfaction, and long-term partnership value.
Core Competencies
You bring a robust and balanced combination of the following capabilities—demonstrated through sustained, impactful application in complex, multi-stakeholder environments:
•Strategic Thinking & Decision-Making: Ability to see the bigger picture, anticipate implications, and make sound judgments under ambiguity—balancing organisational priorities, stakeholder needs, and practical constraints.
•Analytical Rigour & Insight Translation: Advanced ability to gather, interpret, and synthesise diverse data sources—and convert insights into clear, actionable recommendations and compelling narratives.
•Influential Communication: Exceptional written and verbal communication skills—with proven ability to adapt tone, format, and channel to resonate with different audiences, from technical experts to executive sponsors.
•Innovation & Change Leadership: A track record of designing, testing, and scaling initiatives that challenge the status quo—supported by strong change management instincts, curiosity, and resilience in navigating resistance or uncertainty.
•Collaborative Leadership: Experience working across functions, cultures, and hierarchies—building alignment, fostering psychological safety, and leading through influence rather than authority.
•Problem-Solving & Adaptability: A solutions-focused mindset grounded in evidence and empathy—capable of diagnosing root causes, prototyping responses, learning quickly from iteration, and pivoting with agility.
•Stakeholder Engagement & Trust-Building: Demonstrated success managing expectations, navigating complexity, and cultivating credibility and confidence across diverse internal and external stakeholders.
What Success Looks Like
•Communications are consistently aligned with FCDO priorities and JLL values—and perceived as trusted, timely, and valuable by key audiences.
•Piloted innovations transition from concept to consistent practice—improving efficiency, engagement, or insight generation across the account.
•Teams demonstrate increased confidence and capability in applying strategic communication principles—not just delivering messages, but shaping outcomes.
•Measurement is embedded: every initiative includes clear intent, defined success criteria, and transparent reporting on progress and learning.
Location
Remote – Makati, Philippines
