About the role
As the Communications Specialist for Region North America Operations, you will help shape, influence and deliver clear, compelling communications that connect our people to our strategy, priorities, culture and performance. This role reports directly to the Head of Communications for Region North America and works closely with Operations leadership, HR, Communications, and site leadership teams across the region.
What you'll do
You will develop employee communications that inform, engage and inspire employees while supporting business transformation, operational excellence, safety, quality, culture, and employee engagement initiatives. Through storytelling, content strategy, channel management and effective partnership, you will play an important role in strengthening employee understanding, pride and connection to the business across both frontline and salaried populations.
In detail, you will:
•Develop and implement communications plans, programs and messages that support Region North America Operations priorities, business transformation, operational excellence and employee engagement.
•Serve as a communications partner and employee voice for operations, helping translate business priorities, change initiatives, safety, quality and engagement efforts into clear and actionable communications.
•Support executive communications for the Chief Operations Officer and Operations leadership, including All Hands meetings, leader messages, talking points, presentations and employee forums.
•Manage and strengthen employee communication channels, including the employee app and manufacturing communication channels, while creating timely, relevant and engaging content for frontline audiences.
•Measure, monitor and report communication results, using analytics and employee feedback to improve reach, engagement and effectiveness.
•Partner with HR, Operations, site leaders and Corporate Communications to ensure consistent messaging, strong leader cascade and alignment across sites and functions.
•Support crisis, issues and change communications as needed, helping deliver clear, timely and credible information to employees and stakeholders.
•Assist Corporate Communications teammates with events, salaried communications, external communications, community relations and employee storytelling in our factory communities.
•Perform other duties as assigned.
Minimum Qualifications
•Minimum 5+ years of communications, employee communications, public relations, or related experience.
•Manufacturing and/or Supply Chain experience preferred.
•Experience supporting change communications, employee engagement campaigns, and communications for frontline or distributed employee populations.
Qualifications
•Exceptional written and verbal communication skills.
•Strong storytelling, editing and content development skills with the ability to translate complex business information into clear, engaging employee communications.
•Experience creating content for digital and traditional communication channels.
•Ability to advise and partner with leaders, build trusted relationships across functions, and manage multiple priorities in a fast-paced environment.
•Proficiency with Microsoft Office applications, including PowerPoint, Teams, Outlook, and SharePoint.
•Experience using communication channels, analytics and employee feedback to assess message effectiveness and improve engagement.
•Strong project management and organizational skills.
Where you'll be
You will be based at the Charlotte, North Carolina headquarters. There may be domestic travel required several times throughout the year.
Benefits
•Flexible work hours/hybrid work environment
•Medical, dental, vision and life insurance
•Competitive holiday and vacation time off program
•Retirement Savings Plan (401(k)) with relevant company contribution
•Discounted products and an EAP upon hire and tuition reimbursement after 12 months of service
