About This Role
Client Engagement Services (CES) Specialists provide world-class service by engaging directly with clients or internal stakeholders across Gartner to coordinate requests with Gartner Business & Technology Insights Analysts. Successful Specialists demonstrate a passion for client service, strong problem-solving skills in complex scenarios, and a willingness to learn with a high degree of ambition and drive.
In the role of CES Specialist, you will act as a connector between internal and external Clients and the Gartner Analyst community to problem solve around our clients' most pressing technology and business-related questions and problems.
What you'll do
•Interprets client needs and identifies the most relevant Gartner Analyst to fulfill the request
•Provides research and resources to business leaders to help improve their businesses
•Partners with internal stakeholders on client needs
•Reads industry research and develops understanding of complex topics
•Provides executive level customer service
•Builds strong working relationships with the Gartner Business & Technology Insights Analyst community and receives unlimited access to all Gartner research content
What you'll need
•Bachelor's degree
•Experience in proactive problem solving with complex scenarios
•Strong time management and organizational skills
•Analytical mindset
•Strong business acumen
•Great written and verbal (live) communication skills, able to adjust style based on audience
Who you are
•Technologically savvy: able to quickly learn new systems and tools
•Works well in team environment
•Growth mindset with self-starter attitude
•Strong interest in business and technology along with a willingness to learn
Who are we?
At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world. Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities. Since our founding in 1979, we've grown to 20,000 associates globally who support over 13,000 client enterprises in ~90 countries and territories.
What do we offer?
Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers. In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.
Gartner believes in fair and equitable pay. A reasonable estimate of the base salary range for this role is 53,000 USD - 77,000 USD. Actual salaries may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location. In addition to base salary, employees will participate in either an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. We also offer market leading benefit programs including generous PTO, a 401k match up to $7,200 per year, and the opportunity to purchase company stock at a discount.
