About this role
At Fiserv, we help clients deliver secure, efficient financial services experiences that support everyday commerce and money movement. The Client Service Specialist role supports client service operations by resolving customer and account inquiries across service channels and helping maintain high-quality support delivery. In this role, you will provide Tier 2 support for product, billing, account, and service issues while contributing to a consistent and positive client experience.
What you'll do
•Respond to inbound calls and customer inquiries promptly and professionally.
•Provide accurate information on products, services, billing, and account details.
•Troubleshoot and resolve customer issues efficiently, escalating when necessary.
•Document all interactions in the CRM system accurately and in real time.
•Meet or exceed performance targets, including call-handling time and customer satisfaction scores.
•Stay informed about company products, services, and policies to provide knowledgeable support.
•Handle complaints with empathy and provide appropriate solutions within guidelines.
•Collaborate with team members and other departments to ensure seamless service delivery.
Experience you'll need to have
•1+ years of experience in client support, customer service operations, or contact center environments.
•1+ years of experience using CRM or case management platforms such as Salesforce Service Cloud, Zendesk, or similar systems.
•1+ years of experience in troubleshooting account, billing, and service issues in a transactional or regulated environment.
•1+ years of experience in documenting cases, service requests, and client communications in real time.
•1+ years of experience in using Microsoft Office applications, including Excel, Outlook, and Word.
•1+ years of experience in working with service level metrics, queue management tools, or workforce systems.
Experience that would be great to have
•Experience supporting financial services, payments, banking, or fintech products.
•Experience with knowledge base platforms and structured case resolution workflows.
•Experience handling escalated service issues that require coordination across operations and technology teams.
•Post-secondary education in business, administration, or a related field.
How you'll work
•This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.
•This role requires the use of a computer and audio equipment.
•This role requires flexibility to work overtime.
Sponsorship
Applicants must be legally authorized to work in Canada to be considered for this position. The company is not offering visa or work permit support. Only candidates who are Canadian citizens, permanent residents or who hold a valid open work permit will be considered for this role.
Benefits at Fiserv
•Fuel Your Life wellness program with activities and rewards to support total well-being
•Paid statutory holidays, Recharge & Refuel vacation (years-of-service tiers), and a Paid Sick Time program
•No-cost, confidential support through the Employee Assistance Program (EAP) for you and household members
•Recognition through Living Proof, with points redeemable for merchandise and gift cards
•Eight Employee Resource Groups to build connection and inclusion
•RRSP with 100% company match up to 5%, a Non-Registered Savings Plan (NREG), and an Employee Stock Purchase Plan (ESPP)
•Comprehensive extended health care and vision benefits, plus dental coverage
•Company-paid Basic Life and AD&D, with optional life and AD&D coverage available
•Company-paid Short-Term Disability and Long-Term Disability income protection
•Emergency medical coverage for out-of-province/out-of-country travel via extended health benefits
Note: Benefits may vary based on province, role, and eligibility, and are governed by the applicable plan documents.
Salary Range
$48,000.00-$60,000.00
