About the Role
You will partner with the Chief Customer Officer to turn customer, revenue, and operational data into clear decisions. You will prepare executive and board materials, build retention plans and capacity models, define reporting requirements, and align cross-functional stakeholders on retention and churn insights.
Requirements
•Experience in strategic finance, FP&A, business operations, revenue operations, customer success operations, or a related field.
•Understanding of SaaS business models and recurring-revenue metrics including ARR, GRR, NRR, renewals, and churn.
•Experience translating business needs into reporting and analytics requirements.
•Familiarity with Salesforce, Excel, SQL, Power BI, or Tableau.
•Ability to analyze complex datasets and communicate insights to executive audiences.
•Collaboration, communication, problem-solving, and cross-functional influence skills.
Responsibilities
•Define customer revenue metrics and translate them into the customer organization's view.
•Prepare executive, board, operating-review, and quarterly business-review materials.
•Own renewal-rate reporting and analyze forecast variances against plan and actuals.
•Build annual renewal and retention plans, headcount models, coverage-ratio models, and capacity models.
•Deliver customer health scoring and churn-risk analysis.
•Set reporting requirements across Salesforce, the data warehouse, and BI tools.
•Perform analysis and reporting for the Chief Customer Officer.
•Align with Revenue Operations, sales leadership, and Product Strategy on net retention, churn, and forecasting.
Benefits
•Generous PTO and holiday schedule.
•Parental leave.
•Healthcare options.
•Retirement programs.
•Commuter offset in specific locations.
•Employee resource groups.
•Company and team bonding events.
•Global volunteering and community initiatives.
