Call Center Manager (Fintech / Investment) | Remote | €3,500–4,000/month
Our client is an international fintech and investment start-up building a digital platform around gold. They are growing their commercial team and looking for a hands-on sales leader to build the call center, own the numbers and drive conversion.
This is not a back-office role. You will build and run the sales process, own the funnel and be accountable for revenue.
What you'll do:
•Build and lead a sales call center (agents and team leaders) and set clear KPIs
•Own the funnel end to end: lead quality, contact rate, follow-ups, conversion and revenue
•Analyse the data, find the gaps and act fast when results slip
•Coach agents, review calls, and build scripts, onboarding and training
•Work with Marketing, Product, Operations and Compliance to improve the customer journey
What we're looking for:
•3–5+ years in call center or sales management, with real results you can show in numbers
•Experience building or scaling a sales team (a team of 5–10 sellers with a track record is more valuable to us than a large call center without revenue responsibility)
•Strong analytical mindset: funnel analytics, conversion, CRM and reporting
•Experience with inbound traffic and lead management
•Confident, fluent spoken English: you will work with US clients and explain a complex financial product clearly
•Start-up mindset: fast pace, ownership, and the ability to set up processes from scratch
A big plus:
•Forex/CFD, fintech, brokerage, or investment products
•High-volume outbound sales and international customers
What's on offer:
•€3,500–4,000 per month
•Fully remote
•A hands-on role with direct influence on sales and customer acquisition
•A chance to shape processes from an early stage in a fast-growing international start-up
