About this Role
We're looking for a highly motivated individual who will be responsible for the setup, configuration, and maintenance of the critical technologies necessary to deliver best-in-class conference experiences. The Business Operations Specialist will be responsible for performing setup and configuration tasks; ensuring the quality of the experiences and configuration; performing data quality audits, investigations, and remediation; and collaborating with cross-functional teams to identify opportunities and solutions that scale and improve the conference experience.
What you will do
•Setup and configure critical conference technologies, delivering evergreen registration availability and best-in-class experiences.
•Develop and conduct quality assurance of the Exhibitor Portal.
•Support strategic initiatives with complex configuration support.
•Perform quality assurance testing, generate process documentation and training guides, and support ad-hoc project requests and assignments.
•Provide detailed timelines, tracking, and communications that ensure complete visibility into technology status by conference.
•Perform data quality audits, investigations, and remediations to deliver seamless experiences and support accurate conference analytics.
•Interact with attendees and Gartner associates to troubleshoot challenges remotely and onsite at global conferences.
What you will need
•Bachelor's Degree or Equivalent, preferred.
•2+ years of relevant experience; nice to have prior experience with conferences registration process.
•Excellent verbal and written communicator with strong customer service skills and attention to detail.
•Ability to solve complex problems, thinking creatively, and using data to tell a story.
•Strong time management and organization skills. Able to manage multiple tasks and meet tight deadlines.
•Passion about the experience and delivering uncompromising quality. Self-motivated & accountable, with a high level of commitment to responsibility.
•Ability to work in a team with local and remote members as well as independently, to produce high quality work within given timeframes.
•Ability to solve complex problems and thinking creatively.
•Strong English verbal and written communication skills.
•Willing to travel 5% of the year regionally, providing critical support at our most important global conferences.
Who are we?
At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world. Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities. Since our founding in 1979, we've grown to 20,000 associates globally who support over 13,000 client enterprises in ~90 countries and territories.
What do we offer?
Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers. In a hybrid work environment, Gartner provides the flexibility and support to thrive — working virtually when it's productive to do so and getting together with colleagues in person.
