Responsibilities
•Manages and coordinates on an industry basis with UL's larger customers over all related industries.
•Works on strategies with sales managers to generate revenue growth and achieve bookings goals.
•Responds effectively to urgent and sensitive customer issues.
•Develops and coordinates executive presentations and de-briefings.
•Assists industry leadership in the development of global account strategies, goals and plans.
•Focuses on customer satisfaction, account growth and expansion of services provided, and sustaining customer loyalty for a group of key customers.
•May provide work direction to other employees in charge of specific customer accounts.
•Reads and follows the Underwriters Laboratories Code of Conduct and follows all physical and digital security practices.
•Performs other duties as directed.
•Develops and executes the U.S. and Global AI business strategy, identifying priority markets, applications, customers, and growth opportunities.
•Leads the introduction of new AI testing, assessment, certification, advisory, and assurance services in partnership with technical and operational teams.
•Builds a robust business pipeline by developing strategic accounts, customer use cases, partnerships, and go-to-market plans.
•Engages regulators, including the FDA, to understand emerging expectations and position UL Solutions as a trusted technical and assurance partner.
•Builds relationships with industry associations, standards organizations, technology companies, manufacturers, healthcare and medical-device organizations, and other ecosystem stakeholders.
•Collaborates across commercial, engineering, regulatory, marketing, and industry teams to translate customer needs into scalable offerings.
•Monitors AI technology, competitive, regulatory, and standards developments, and converts market intelligence into investment and business recommendations.
•Represents UL Solutions in customer discussions and industry forums as a credible voice on AI safety, performance, cybersecurity, compliance, and responsible deployment.
Requirements
•Experience in business development, strategy, product or service management, or market development within AI, technology, healthcare, medical devices, testing and certification, or a related field.
•University Degree (equivalent to Bachelor's degree) in Business Administration, Engineering or a related discipline, plus generally five years of experience in Business Development or eight years of experience in Marketing and/or Sales with account management experience.
•A demonstrated ability to develop new markets and commercialize technical or professional services.
•Strong commercial judgment and the ability to translate technical and regulatory developments into customer value propositions.
•Demonstrated ability to negotiate, acquire and manage high value customer accounts.
•Excellent communication, stakeholder-management, and executive-presentation skills, with the ability to lead through influence across a global organization.
What We Offer
•Total Rewards: Estimated salary range of $120,800 to $161,000 USD, based on multiple factors including job-related knowledge/skills, experience, geographical location, and other factors.
•Eligible for annual bonus compensation with a target payout of 20% of base salary.
•Health benefits such as medical, dental and vision.
•Wellness benefits such as mental and financial health.
•Retirement savings (401K) commensurate with the standard rewards offered in each individual location or country.
•Full-time employees receive paid time off including vacation (15 days), holiday and personal days (totaling 12 days), and sick time off (72 hours).
