About VML
VML is a global creative company that combines brand experience, customer experience, and commerce to create connected brands that drive growth. Guided by a Human First philosophy, VML is known for its innovative work for brands and consistently ranks among the world's leading creative companies, including the WARC Creative 100. VML's global network spans 55+ markets with principal offices in Buenos Aires, Kansas City, London, New York, São Paulo, Shanghai and Singapore. VML is part of WPP, the trusted growth partner for the world's leading brands.
Business Analyst with Commerce experience required to join our Delivery team here in Portugal, on a permanent basis.
Role
Working under your own initiative with required guidance and support, a Business Analyst with proven experience will be part of the Business Analysis team and expected to take the initiative in ensuring the business needs of our client are fully documented, understood and met by the proposed solution.
Requirements
•Experience working as a Business Analyst on ecommerce / experience projects
•Experience of managing client stakeholders and Product Owners / Managers
•Able to run workshops with client stakeholders
•Experience working on Content projects
•Experience working on Experience projects
•Highly proactive, talented, enthusiastic, focused, eye for detail, professional
•Keen to learn and to challenge for smarter ways of doing things; a team player proud of their work who wants to share it
•Customer-first mindset, with the maturity and initiative to do what it takes to keep clients happy, including some working at client locations
•Great stakeholder management skills
•Experience of Agile software delivery
•Business Process mapping and engineering
•eCommerce and retail / brand experience
•Production of high quality user stories and acceptance criteria
•Analysis and design of systems (package integration and bespoke development)
•Ability to work on your own initiative to an agreed action plan
•Strong communication skills - as this role requires a high level of communication, interpersonal and presentation skills
•Strong problem solving, time management and organisational skills
•Strong commercial awareness and business acumen
•Energetic, enthusiastic with strong attention to detail
Responsibilities
•Gather and document requirements and translate them into clear user stories and acceptance criteria that can be used and interpreted by both business and technical users. This will involve planning, running and facilitating workshops, reviewing and assessing source documentation from the customer
•Identify and recommend options for potential solutions and assess them for both technical and business suitability
•Create logical and innovative solutions to problems
•Present proposals to clients
•Work with a scrum / delivery team through to go live
•Analyse business systems in order to recommend efficiencies
•Provide estimates for analysis work and plans in conjunction with Project/Programme Managers
•Communicate and collaborate with developers, testers and a variety of end users to ensure all solutions deliver quality and customer satisfaction
•Provide training to users of a new system as required
•Plan and work flexibly to meet deadlines
•Keep up to date with technical and industry sector advances
•Maintain great client relationships at all levels of the organisation
•Maintain consistently high levels of client satisfaction and effectively escalate business critical situations as required
•Manage situations and relationships both internally and externally
Conditions
•Permanent position only
•Great benefits package including training opportunities, medical insurance, dental insurance, meal cards, social events, family friendly policies, discounts with hundreds of retailers and much more
•Part of WPP Enterprise Solutions, which designs, builds, and operates the growth systems that competitive businesses rely on, with 12,000 experts in engineering and platforms, commerce, consulting, content transformation, CRM, and CX, working within a unified global operating unit across 40+ markets
•Works alongside partners including Adobe, AWS, Braze, Google, Microsoft, Salesforce, and Shopify
