About the Role
The Senior Business Analyst plays a critical role in driving business value by analysing complex business needs, shaping functional solutions, supporting delivery and ensuring successful adoption across business and technology teams. The role combines strong analytical capabilities, functional expertise, stakeholder engagement and delivery leadership to support business transformation, operational excellence and continuous improvement across multiple products, systems and business domains.
Responsibilities
•Lead the analysis of complex business problems, opportunities and requirements.
•Facilitate workshops, interviews and discovery sessions with business and technical stakeholders.
•Translate business needs into clear functional requirements, user stories, business rules and acceptance criteria.
•Analyse processes, workflows, data and operational impacts to identify optimisation opportunities and support solution design.
•Ensure end-to-end traceability between business objectives, requirements, solutions and delivered outcomes.
•Support backlog management, prioritisation and delivery planning activities.
•Define and review test scenarios and functional validation approaches.
•Lead business validation efforts during SIT, UAT and release activities.
•Analyse defects, assess impacts and support remediation activities.
•Contribute to release readiness and post-deployment stabilisation.
•Act as a recognised functional expert within assigned products, systems or business capabilities.
•Provide guidance on business rules, product configuration, documents, communications and integrations.
•Validate solution designs and ensure consistency with business objectives and operating models.
•Support cross-system and end-to-end impact assessments.
•Support business and operational teams with complex functional issues and production incidents.
•Perform root-cause analysis and coordinate resolution activities across teams.
•Identify recurring issues and contribute to continuous improvement initiatives.
•Help maintain operational effectiveness and service continuity.
•Build trusted relationships with Business, Product, Operations, Technology and Delivery teams.
•Facilitate discussions and decision-making across multiple stakeholders.
•Manage competing priorities, clarify expectations and resolve ambiguities.
•Coordinate activities across teams, countries and business domains where required.
•Support business readiness and change adoption activities.
•Contribute to training, knowledge-sharing and documentation initiatives.
•Mentor and coach Business Analysts and Subject Matter Experts.
Conditions
Work with amazing people and be part of a unique culture.
