About the Team
Amazon provides an online shopping platform where hundreds of millions of people can discover and buy products, while millions of sellers can grow successful businesses. Its Account Health Support team educates sellers on maintaining account health, explains Amazon policies, and helps create a trustworthy selling experience worldwide.
Responsibilities
•Work with team leadership to understand customer needs and concerns and define solutions
•Translate business problems into analysis requirements and define outputs based on stakeholder needs
•Apply analytical and statistical methods to solve complex problems and inform business decisions
•Develop queries and visualizations for ad hoc requests, projects, and ongoing reporting
•Write efficient queries and outputs and maintain in-depth knowledge of relevant data
•Retrieve data using standard query syntax, optimize queries, and prepare data for analysis
•Apply best practices in reporting and analysis, including data integrity, test design, validation, and documentation
•Monitor and troubleshoot operational or data issues in data pipelines
•Review and audit existing ETL jobs and SQL queries
•Communicate effectively with business and technical teams
•Partner with business stakeholders to automate metrics and use data to support decisions and sellers on the Amazon platform
•Identify process improvement opportunities and analyze what data means for the team
•Participate in weekly, monthly, and quarterly business reviews with global leadership across six operations sites
•Provide data insights to Operations Managers to help identify root causes of program and specialist defects
Requirements
•5+ Years of experience with Excel, including VBA, pivot tables, array functions, and power pivots, and data visualization tools such as Tableau
•3+ Years of business or financial analysis experience
•Bachelor's degree or equivalent
•Experience defining requirements and using data and metrics to derive business insights
•Experience with SQL
•Experience making business recommendations and influencing stakeholders
•Self-driven, with the ability to deliver ambiguous projects using incomplete data
Nice to Have
•5+ years of experience in a business analyst, data analyst, or similar role
•Written and verbal communication skills to present complex technical information clearly to executives and non-technical leaders
Conditions
No conditions stated in the posting.
