A1group

Business Analyst@ A1 Competence Delivery Center

In short

Business Analyst role at A1 Competence Delivery Center, an expertise hub supporting A1's telecom group across IT, network and financial services in a hybrid Sofia-based setup. The job involves analyzing and designing digitization concepts, acting as the interface between discovery and delivery teams, and proposing process improvements across stakeholders. Requires fluent English, in-depth business analyst or solution designer experience with telecom systems, BPMN modelling skills, and Windows 10 & MS Office proficiency.

About A1 Competence Delivery Center
Strength. Care. Growth. A1 Competence Delivery Center is a vital component of A1's telecommunications business. Acting as an expertise hub, CDC is dedicated to delivering a full range of high-quality IT, network, financial and other services to support A1's operations across all OpCos, independent of location. Using the power of being OneGroup and leveraging synergies, CDC enables transparency of resources, key skills and knowledge expansion and personal career growth opportunities' enhancement, paired with job stability.
Job Purpose
As a Business Analyst, you'll masterfully fuse innovation and precision to choreograph workflows, while also excelling in stakeholder communication. Your role extends to designing and developing cutting-edge digitization concepts, transforming routine tasks into captivating showcases of efficiency and technological advancement.
Role Insights
•In coordination with your internal customer, you analyze, design and develop digitization concepts with individual solution approaches for processes (customer needs), and you are responsible for quality and efficiency.
•Form the interface for the feasibility check between Discovery and Delivery, the technical and consumer areas, and find the optimum from the company's point of view.
•Actively bring in suggestions for improvement (process redesign; other automation technologies, etc.) and, in coordination with various stakeholders (A1, group), give practical recommendations for action in the team and across teams.
What Makes You Unique
•Fluency in spoken and written English is a must.
•In-depth experience in the field as a business analyst or solution designer, with knowledge of telecom products and the most common systems.
•Interested in digitization solutions and have in-depth experience.
•Good working knowledge of both languages is a must; quickly recognize connections, put them in the right context and derive measures from them.
•Pay attention to details without losing the big picture.
•BPMN modelling skills – Business Process Model and Notation.
•Experience with Windows 10 & MS Office.
What We Offer
•Valuable experience in one of the fastest-growing and most innovative industries.
•Challenging assignments with strong opportunities for personal and professional growth in a multinational environment.
•Hybrid working model supporting a healthy work-life balance.
•Thousands of online and in-person learning opportunities to grow.
•Modern, open, and friendly work environment that fosters continuous learning and the development of both technical and soft skills.
•Special employee tariffs and a wide range of attractive employee benefits.
If you have any questions, please do not hesitate to contact Svetlina Vazharova.

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