About the Role
The Role: Associate, Product Consultant, Channels CX (2026 Start)
The Location: London, UK
The Role: A position as a 1st line of support for the main Feed product of S&P Global Market Intelligence Group, Xpressfeed. It involves learning about each of the data packages that we support, using accounting and Finance knowledge and SQL and technical skills in order to reply to our client's questions.
The Team: As part of the Distribution you will join a very collaborative and professional team where you will be able to gain broad knowledge within the financial world related to asset classes including Fixed Income, Commodities, and Equities.
The Impact: You will contribute to the team and company in a substantial way by answering client queries while showcasing your vast knowledge of our tools, data and the industry we cover. You will integrate into a group with high expectations and can expect to have a significant impact. Your position is critical as it is the link between the end-user and our products. Combining an expertise in our products with a deep understanding of who our clients are and how they use our tools, as a Client Service Associate, you will be a consultant providing best and most efficient ways for our clients to achieve quality results.
What's in it for you: You will start in a frontline role working with multiple levels of the team. Due to frequent interactions with sales and product management, this is a highly transparent role with potential for growth outside the department. After a minimum of 18 months as a consultant, you will have the opportunity to move up to the Solutions Architect role, working more closely with a book of clients to best utilize our products to achieve their goals. You will also have access to our wide range and ever-growing selection of datasets.
Responsibilities
•Respond to inquiries for data feed clients
•Improve your technical expertise with User Acceptance Testing (UAT), MS Excel, and SQL
•Provide professional, timely, quality support of our feed-based products
•Recording accurate and timely tracking of client issues within our Client Relationship Management system
•Documentation of newly found solutions and product updates
•Collaboration with internal teams across the organization to route client concerns, improvement requests and sales leads
•Staying current on existing and newly developed product offerings
What We're Looking For
Basic Qualifications
•High level of another European language (German, French, Spanish)
•Minimum of Bachelor's degree in Finance, Business, Accounting, Economics or related field
•Experience in Outlook, Word, and PowerPoint
•Knowledge of corporate accounting statements such as the income statement, balance sheet, and cash flow statement
•Excellent written and verbal interpersonal skills, strong attention to detail and ability to multitask effectively
•Team-player mentality with collaboration skills
•Flexible to changes in a dynamic environment
•Excel experience
Preferred Qualifications
•1-2 years working experience
•Knowledge of investments including private equity, public equity, fixed income, ETF's, mutual funds, commodities, etc.
•Proficiency with Capital IQ Platform/Products
•SQL basic knowledge
About S&P Global Market Intelligence
At S&P Global Market Intelligence, a division of S&P Global, we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.
Benefits
•Health & Wellness: Health care coverage designed for the mind and body
•Flexible Downtime: Generous time off helps keep you energized for your time on
•Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills
•Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs
•Family Friendly Perks: Perks for partners and children, with some best-in-class benefits for families
•Beyond the Basics: Retail discounts to referral incentive awards
