This position is responsible for providing solutions-based support to the RQS team in Taiwan through understanding of customer requirements, tool demonstrations, trade show participation, customer training, and pre & after-sales technical assistance, also working closely with leading customer on the new process development and technical engagement, developing application business together with sales and product R&D team.
•Understanding of Customer Requirements: Based on customer's High Value Problems, requests, application needs, budget, and other information to determine the hardware and software that best meet customer needs.
•Tool Demonstrations: Tool demonstration for prospective customers when tool is available for demonstration. Travel with customer to demo centers if requested and needed.
•Trade Show Participation: Attend and participate in regional trade shows / exhibitions. Duties include helping set up exhibits, show case RQS equipment, networking with prospective customers, and etc.
•Customer Training: Conduct training sessions for customers. Training covers use and operation of the RQS systems. Training may be at corporate facility or customer site.
•Pre & After Sales Support: Assist sales team with technical presentation and pre-sales works. Support the customer via telephone and on-site visits to ensure that the customer is receiving the maximum benefit from the Zeiss equipment.
Education
•An advanced degree (M.S. / Ph.D.) in Material Science, Physics, or Engineering related discipline
Experience
•5+ years relevant experience on FIB & SEM, EDS, EBSD, TEM lamella preparation
•Semiconductor relevant background is a plus.
Other skills
•Excellent interpersonal communication, team player, self motivated, strong analytical skills, and fluent in Chinese and English
•Reporting and presentation skill
•Project or cross-functional communication experience.
•Prior experience with MS office tools (ppt, excel, project).
•Willingness to travel domestic and internationally.
•3D Tomography knowledge
•Matlab, Python, C++ coding skill is a plus
•TOEIC 650+
