Job Description
Agilent's Application Engineer is a customer-facing technical professional who partners with the sales team to provide scientific expertise, application support, product demonstrations, customer training, and troubleshooting. This role helps customers successfully implement, adopt, and optimize Agilent solutions while serving as a trusted technical advisor.
Key Responsibilities
•Provide scientific and technical application support to customers and sales teams.
•Conduct product demonstrations, presentations, and customer training.
•Troubleshoot instrumentation, application, and workflow challenges.
•Support customer implementation, adoption, and optimization of Agilent products and solutions.
•Collaborate with Sales, Marketing, R&D, and customers to address technical needs and communicate customer feedback.
•Build strong customer relationships and deliver an excellent customer experience.
Qualifications
Minimum Requirements
•Bachelor's or Master's degree in Chemistry, Biology, Biochemistry, Molecular Biology, Clinical Laboratory Science, or a related scientific field.
•1-2+ years of laboratory, applications, technical support, field service, or customer-facing scientific experience.
•Strong communication and presentation skills with the ability to explain technical concepts to diverse audiences.
•Proven troubleshooting and problem-solving abilities.
•Customer-focused mindset with a consultative approach.
•Ability to work independently and effectively collaborate with cross-functional teams.
•Willingness and ability to travel extensively (75-85%) to support customer sites.
Preferred Qualifications
•Experience supporting scientific instrumentation or laboratory-based technologies.
•Strong understanding of laboratory workflows, instrumentation, and data analysis.
•Experience conducting product demonstrations, customer training, or technical presentations.
•Previous applications, field-based, or customer-facing technical support experience.
•Ability to build strong customer relationships and serve as a trusted technical advisor.
•Experience partnering with Sales, Marketing, R&D, or other cross-functional teams to support customer success.
Travel Requirements
•75-85% travel required.
•Frequent travel to customer sites for installations, training, troubleshooting, and sales support.
•Typically travel Monday through Friday.
•Must be comfortable managing extensive travel schedules and working independently in new customer environments.
Ideal for candidates who enjoy combining science, customer interaction, technical problem-solving, and travel in a highly customer-focused field role.
Additional Details
This job has a full time weekly schedule. It includes the option to work remotely. Applications for this job will be accepted until at least October 30, 2026 or until the job is no longer posted.
The full-time equivalent pay range for this position is $84,160.00 - $131,500.00/yr plus eligibility for bonus, stock and benefits. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations
Travel Required: 75% of the Time
Shift: Day
Duration: No End Date
Job Function: Services & Support
