Job Description
Agilent inspires and supports discoveries that improve quality of life. We supply laboratories in the Life Science, Diagnostics and Applied Markets worldwide with instruments, services, consumables, applications and know-how. Agilent enables its customers to gain the answers and insights they seek so they can do what they do best: improve the world around us. More information about Agilent Technologies at www.agilent.com.
Agilent Customer Support Engineers support our customers with the installation, maintenance, repair and optimization of modern laboratory instruments. As part of a planned succession, we are looking for a Customer Support Engineer for our portfolio in the areas of laboratory automation, cell analysis and genomics in Northern and Northeastern Germany. This includes solutions such as Bravo, BenchCel, NovoCyte and xCELLigence. From your home office, you will support customers on-site and gradually take over an established sales and service territory with long-standing customer relationships.
We are looking for a committed personality with a high willingness to learn and strong service orientation. You want to understand and solve customer problems, master modern technologies, and make a sustainable contribution to our customers' success through excellent service. This position offers the opportunity to learn from an experienced colleague and to develop long-term in a growing and innovative business field.
Location: Northern and Northeastern Germany (preferred: Hannover / Berlin area)
Your Tasks:
•Installation, maintenance and repair of cell analysis and genomics instruments.
•Performing preventive maintenance, troubleshooting and technical service calls.
•Supporting customers in the optimal use of hardware and software solutions.
•Collaboration with Sales, Application Support, Technical Support and Product Management.
•Documentation of service activities according to Agilent quality standards.
•Supporting the further expansion of our Cell Analysis & Genomics service business.
Product Focus:
•Laboratory automation (Bravo; BenchCell; PlateLoc; MiniHub; V-Spin)
•Flow cytometry and RTCA (NovoCyte Flow Cytometer, NovoCyte Opteon, xCELLigence Real-Time Cell Analysis Systems)
•Related software and peripheral solutions
Qualifications
•Degree or vocational training in biology, biotechnology, biochemistry, medical technology or comparable fields.
•Experience with laboratory instruments, life science technologies or technical customer support.
•Strong problem-solving skills and customer-oriented working style.
•Good German and English language skills.
•Driver's license and willingness to travel within Northern and Northeastern Germany.
We Offer:
•Permanent full-time position.
•Home office-based field service role.
•Company car.
•Extensive technical trainings and development opportunities.
•Attractive Agilent benefits in an international working environment.
We ensure that you receive all the training and development opportunities you need to become an expert in your field. This includes learning new applications and workflows in Agilent's innovative training center.
Agilent offers all employees the most important global benefits - in addition, the company offers an Agilent Result Bonus, Stock Purchase Plan, life insurance, pension provision, health insurance, employee assistance program, vacation and company activities.
Additional Details
This job has a full time weekly schedule. It includes the option to work remotely.
Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location.
•Travel Required: 75% of the Time
•Shift: Day
•Duration: No End Date
•Job Function: Services & Support
