Proof IT

AI-first business systems analyst (insurance solutions)

In short

This role investigates client business needs and designs solutions within a complex insurance software product, working closely with developers and AI tools. It requires senior-level systems/business analysis experience, strong SQL and code-reading skills, and the confidence to challenge and refine proposed solutions. The company, Proof IT, builds software products and insurance solutions and offers a hybrid setup in Riga with EU work rights required.

About
Proof IT develops software products and insurance solutions.
Responsibilities
•Discover the business need behind client requests, including the problem, desired outcome, constraints, and business value
•Challenge proposed solutions constructively when a better approach exists
•Investigate the product's architecture, data model, business rules, algorithms, integrations, configuration options, and technical constraints before proposing changes
•Design solutions that balance client needs, implementation effort, maintainability, and the product's long-term direction
•Make independent, well-reasoned decisions and explain trade-offs to client stakeholders and developers
•Identify when client-specific requests should become reusable product capabilities
•Work with developers and AI tools to explore solution options, validate assumptions, and refine technical designs
•Use SQL to investigate data, test hypotheses, troubleshoot issues, and support decision-making
•Read and trace existing code to understand system behaviour, identify root causes, and evaluate proposed changes
•Analyse complex workflows and algorithms, including edge cases, dependencies, and failure scenarios
•Define acceptance criteria and create test plans to verify requested outcomes and wider system integrity
•Run demos and solution discussions with stakeholders, turning feedback into decisions and next steps
•Keep documentation clear, current, and focused on decisions, business rules, and system behaviour
•Use AI to investigate faster, explore alternatives, analyse data and code, improve documentation, and automate repetitive work while ensuring the accuracy and quality of final decisions
•Use company-approved AI tools where they create value, while respecting client confidentiality, security requirements, and professional judgment
•Lead or participate in internal technology initiatives, improve development guidelines, and contribute to development best practices
Requirements
•Senior-level experience in business and/or systems analysis in complex software products
•Strong logical and systems thinking, including the ability to break down complex problems, trace dependencies, and reason about edge cases
•Investigative approach and ability to understand why systems work as they do
•Ability to distinguish a client's stated solution from the underlying business need
•Confidence to challenge requests constructively and propose better solutions supported by clear reasoning
•Strong product judgment and ability to balance client needs with product consistency, scalability, and long-term direction
•Ability to make decisions with incomplete information while making assumptions and risks explicit
•Persistence in investigating problems across business processes, data, configuration, integrations, and code
•Ability to explain why a proposed approach is better than alternatives
•Accountability for solution decisions and ability to work through ambiguity
•Experience using SQL to analyse and troubleshoot data
•Technical understanding sufficient to read and trace existing code and reason about system behaviour
•Strong spoken and written English
•Legal right to work in the EU
•Calm, constructive, dependable working style and ability to handle complex or ambiguous situations while maintaining structure and momentum
•Curiosity and willingness to use modern AI tools effectively alongside analytical thinking and professional judgment
Conditions
•Salary starting from €3,700 gross per month for full-time work, depending on skills, previous experience, and level of responsibility
•Health insurance from the first working day, including dentistry, sports, psychosomatics, outpatient rehabilitation programmes, and critical illness insurance
•Paid mobile phone and mobile connection after the probation period
•Team-building activities, annual company events, and paid participation in sports events
•Flexible working hours and the option to work reduced hours within the range of 30 to 40 hours per week
•100% paid sick leave
•Opportunity to work outside the home country for up to 6 months per year within the EU/EEA
•Training and conference opportunities, access to an internal library, and participation in knowledge-sharing events
•Colleague referral programme with a financial bonus if a recommended candidate joins the company
•Compensation for optical products, financial support for important life events, and partially paid study leave
•Supportive onboarding and training process
•Full-time work

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