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AI Deployment Manager Scale

In short

This role builds and runs a scaled account-management motion across a broad enterprise customer portfolio at an AI company (Cursor). It focuses on using agentic workflows to triage account health, prioritize outreach, and drive adoption, retention, and expansion. It requires customer success or post-sales experience, account management skills, and experience designing how AI agents work.

About the Role

You will help establish and operate a scaled account-management motion for a broad enterprise portfolio. You will use agentic workflows to identify risks and opportunities, prioritize outreach, drive adoption and value realization, and convert customer feedback into reusable playbooks and offerings.

Requirements

•Experience in high-velocity multi-customer environments

•Product fluency and interest in AI

•Experience designing how agents work

•Customer success or adjacent post-sales experience

•Account and relationship management experience focused on customer outcomes

Responsibilities

•Help establish and run the Scale ADM motion across an enterprise portfolio

•Use agentic workflows to triage account health and prioritize outreach

•Drive adoption, retention, expansion, and account growth

•Extend existing marketing, education, and onboarding programs into reusable motions

•Shape playbooks and offerings using customer feedback

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