Freenow

account manager in hospitality

In short

Account Manager role at Freenow for Business, a mobility super app serving hotels and travel businesses, based in Warsaw with hybrid work. The job combines new customer acquisition with managing an existing client portfolio, including onboarding, relationship meetings, and identifying cross-sell/upsell opportunities. Requires 2+ years of sales experience and fluency in English and Polish; hospitality industry knowledge is a plus.

About
Freenow for Business is a mobility super app for businesses, offering software products to more than 30,000 clients across Europe. Its Client Travel product enables businesses, predominantly hotels, to book transport for their guests. Freenow by Lyft's multi-mobility app offers transport options across 9 European markets and more than 180 cities, including taxis, carsharing, car rental, e-scooters, e-bikes, e-mopeds, and public transport.
Responsibilities
•Prospect for potential customers that fit target accounts and develop outreach strategies to increase conversion
•Acquire new customers and engage existing customers across Europe
•Meet clients face to face and manage their onboarding to help them use Freenow's technology in their day-to-day business
•Contribute to product improvements and marketing strategies
•Manage a portfolio of existing clients, hold relationship meetings, identify cross-sell and upsell opportunities, and monitor booking behavior
•Collaborate with internal teams to improve products for customers
Requirements
•2+ years of sales experience with a proven track record of meeting or exceeding sales targets
•Enjoy being on the move
•Understand how sales activities affect sales quotas
•Make data-driven decisions
•Enjoy meeting and engaging with new people
•Be eager to learn about customers and collaborate with internal teams
•Use coaching opportunities and self-reflection to develop sales skills
•Fluent in English and Polish
Nice to have: knowledge of the hospitality industry
Conditions
•Flexible working arrangements
•LinkedIn Learning
•Sabbatical and special leave policies
•WeRoad partnership
•Birthday and December 24 and 31 off
•Short-term EU work policy
•Mobility Credit
•Health Insurance
•Employee assistance program
•Additional local benefits depending on work location

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