About Customer.io
Customer.io provides a platform used by over 9,000 companies to send emails, push notifications, in-app messages, and SMS. It powers automated communications using real-time behavioral data to help teams send more relevant messages.
Responsibilities
•Build and manage a pipeline using self-sourced and SDR-supported leads to acquire new customers
•Lead the full sales process, from prospecting and discovery through demos and closing, for deals typically under $50,000 ACV
•Focus on new business acquisition within targeted accounts
•Conduct discovery calls to understand customer challenges and goals, and position Customer.io solutions accordingly
•Collaborate with the SDR team on lead quality and work with Customer Success and Technical Support to ensure smooth post-sale handoffs
•Own and report individual sales metrics, including pipeline status and progress toward targets
•Conduct consistent cold and warm outreach to build and maintain a healthy top-of-funnel pipeline
•Develop relationships within mid-sized accounts to uncover business needs and growth opportunities
Requirements
•At least 2 years of full-cycle B2B SaaS or MarTech sales experience handling mid-market accounts
•Proven success in new customer acquisition and closing B2B SaaS deals
•Familiarity with MEDDPICC or a similar consultative sales methodology
•Excellent written and verbal communication skills and a professional, engaging presence
•Ability to identify customer business needs and position relevant solutions
•Experience primarily handling mid-market accounts with shorter sales cycles and lower ACV deals
•Able to balance inbound and self-sourced opportunities, working with an SDR team for lead generation
Conditions
•$95,000 Base + $95,000 variable; $190,000 OTE USD or equivalent in local currency, subject to market rate adjustment
•100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for the employee and family
•16 weeks of paid parental leave and unlimited PTO
•Stipends for remote work and wellness
•Professional development budget
•No visa sponsorship or relocation support is available
•Final candidates must complete a background check and employment verifications
