About the Role
Our client is an international online gaming company offering sports betting and casino services, with a significant presence in Latin America. Strategic focus is to deliver a high-quality, personalized gaming experience, leveraging advanced technology and localized services to cater to the preferences of the different Latin American players. Develop and launch own Casino Games, as well as operate own CRM, CS and Back-office platforms.
Perfect for those who aim to:
•Manage a portfolio of LatAm VIP clients and provide personalized support to each user
•Build long-term client relationships through regular communication and proactive follow-ups
•Improve client engagement and retention through personalized promotions and campaigns
•Monitor client activity and identify opportunities to improve portfolio performance
•Coordinate with internal teams to resolve client issues and ensure a high level of service
•Welcome new VIP clients, re-engage inactive users, and maintain accurate client records
Requirements
•Previous experience in VIP account management, customer support, sales, or a similar client-facing role
•Strong English communication skills - Upper Intermediate level
•Spanish will be a plus but not mandatory
•Experience managing client requests independently and handling multiple priorities
•Ability to build client relationships and provide personalized support
•Experience working in the iGaming industry
•Strong communication skills, empathy, and a client-focused mindset
•Proactive approach, ownership, and ability to work independently
•Strong organizational skills, attention to detail, and reliable follow-through
•Adaptability, willingness to learn, and ability to stay calm in challenging situations
Conditions
•Health & Wellness Focus
•Global Medical Coverage
•Growth Opportunities
•Benefits Programs (compensation for the gym/stomatology/psychological service & etc.)
•Performance-Driven Rewards
•Dynamic Work Environment
