Vendor Services Coordinator - JLL
What this job involves:
The Vendor Service Coordinator supports Facilities Operations by acting as the primary liaison between JLL, JLL's client and third-party service providers executing hard service contracts in the pharmaceutical industry. The position will have a thorough understanding of Service Agreements as they relate to all aspects of the business and coordinate contract amendments, quality assurance measures and process flows.
A hospitality mindset is fundamental to delivering exceptional workplace experiences for our client. We seek candidates who excel in collaborative environments, communicate effectively with diverse stakeholders, manage multiple priorities simultaneously, maintain high standards of accuracy, and adapt quickly to resolve challenges.
What your day-to-day will look like:
•Develop and maintain client, supplier and internal relationships through due diligence, concise communication, reliable reporting and consistent performance
•Execute and document Quality Audits, validating provider compliance with Service Agreement and other applicable regulations; effectively communicate findings to key stakeholders and provide follow up as needed
•Demonstrate a thorough understanding of assigned Vendor Service Agreements and present change recommendations to management in accordance with change requests, initiatives and improvement opportunities
•Consistently meet and exceed Key Performance Indicators (KPI) in compliance with the Service Level Agreement (SLA) by identifying cost-savings opportunities, innovative solutions and supporting initiatives
•Drive alignment and communication between service providers, Facilities Operations, Sourcing, Finance, Quality, EHSS, and other stakeholders
•Document changes to processes and work-flows in Process Manual and distribute to key stakeholders as needed
•Lead Vendor Qualification process, ensuring providers have the proper qualifications to execute work in compliance with regulatory standards, good documentation practices, standard operating procedures and all other policies
•Lead by example to promote a strong safety culture in support of EHS requirements by proactively identifying and solutioning unsafe conditions and behaviors
•Address issues and concerns independently, developing effective solutions while driving a timely resolution within budget
•Address issues and concerns independently, developing effective solutions and driving resolution
•Performs other duties as assigned
•Develop and close Work Orders
Required Qualifications:
•High school diploma or equivalent required
•1-2 years of experience in facilities, IFM (Integrated Facilities Management), or a related support role
•Experience with vendor coordination and managing third-party service provider relationships
•Strong multitasking ability with capacity to manage multiple priorities and stakeholders simultaneously
•Basic proficiency in computer systems and MS Office
•Ability to perform light physical activity, including walking throughout facility areas to support audits and vendor oversight
Location:
Apex, NC - 100% Onsite
Work Shift:
Monday to Friday 7am to 4pm + OT Based on business needs.
This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.
Benefits:
•401(k) plan with matching company contributions
•Comprehensive Medical, Dental & Vision Care
•Paid parental leave at 100% of salary
•Paid Time Off and Company Holidays
•Early access to earned wages through Daily Pay
