About the Role
Barclays is establishing a central User Experience function as part of a greenfield program in Markets - Post Trade, focused on improving end-to-end experiences across its application portfolio.
Responsibilities
•Solve complex interaction problems and identify opportunities to improve the user experience
•Manage UX for product development and set its strategic direction
•Support the bank's senior management team and manage product development risk across the organisation
•Develop the strategic direction for product development UX, including implementing up-to-date methodologies and processes
•Manage product development UX initiatives, oversee colleagues and their performance, implement departmental goals and objectives, and oversee departmental efficiency and effectiveness
•Manage relationships with product development UX stakeholders, identify relevant stakeholders, and maintain the quality of external third-party services
•Develop and implement policies and procedures for product development UX
•Manage product development UX risks, develop mitigation strategies, and maintain alignment between the bank's product development UX and compliance functions
•Monitor the UX department's financial performance, including revenue, profitability, and cost control
•Conduct market research on trends, the competitive landscape, and regulatory changes to identify market opportunities
•Contribute to or set strategy, drive requirements, and recommend change
•Plan resources, budgets, and policies; manage and maintain policies and processes; deliver continuous improvements; and escalate policy or procedure breaches
•Define jobs and responsibilities and plan for the department's future needs and operations when managing a team
•Counsel employees on performance and contribute to employee pay decisions and changes when managing a team
•Lead specialists and influence departmental operations in line with strategic and tactical priorities, balancing short- and long-term goals and ensuring budgets and schedules meet corporate requirements when managing a team
•Guide technical direction as a subject matter expert and lead collaborative, multi-year assignments as an individual contributor
•Guide team members through structured assignments, identify when additional areas of specialisation are needed, and train, guide, and coach less experienced specialists as an individual contributor
•Advise key stakeholders, including functional leadership teams and senior management, on functional and cross-functional impact and alignment
•Assess and mitigate risks in support of control and governance
•Demonstrate leadership and accountability for managing risk and strengthening controls related to the team's work
•Apply understanding of organisational functions to support business goals
•Collaborate with other areas of work and business-aligned support areas to stay informed about business activity and strategies
•Develop solutions through sophisticated analytical thinking, compare complex alternatives, analyse problems in depth, and create innovative solutions
•Incorporate extensive research into problem-solving processes
•Build and maintain trusted partnerships with internal and external stakeholders, using influencing and negotiation skills to achieve business objectives
•Demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship, and the Barclays Mindset of Empower, Challenge and Drive
Requirements
•Experience in visual design and product design
•Experience creating interactive Figma prototypes
•Experience in interaction design
•Experience in journey mapping and information architecture
•Demonstrate creativity and imagination, and take a collaborative approach
•Be assessed on critical skills relevant to success in the role, including risk and controls, change and transformation, business acumen, strategic thinking, digital and technology, and role-specific technical skills
Conditions
Not stated in the posting.
