About
Handelsbanken is a relationship-led bank that combines relationship banking with secure, resilient, customer-focused technology. Its technology teams support the Bank's decentralised operating model with stable systems, while the Bank modernises platforms, simplifies processes, and connects data and systems to improve customer and colleague experiences. Handelsbanken focuses on responsible banking, sustainability, and digital enablement.
Responsibilities
•Design end-to-end colleague experiences across Salesforce CRM and related platforms
•Translate business requirements, operational challenges, and user needs into workflows, journeys, prototypes, and detailed designs
•Partner with product, business, and technology stakeholders to shape initiatives from discovery through delivery
•Lead research, workshops, requirements exploration, concept development, prototyping, and usability testing across the product lifecycle
•Develop solution options for complex problems and help stakeholders evaluate trade-offs and recommendations
•Create wireframes, user journeys, service blueprints, interaction designs, and production-ready specifications
•Support engineering teams during delivery to maintain design intent and meet user needs
•Contribute to design standards, reusable patterns, and continuous improvement of colleague experiences across the customer lifecycle estate
•Identify opportunities to simplify processes, reduce operational effort, and improve employee productivity
•Design for regulated banking environments while maintaining a focus on usability and customer outcomes
Requirements
•Significant experience designing and delivering complex digital products, services, or platforms
•Experience taking products or capabilities from early concept and discovery through implementation and live release
•Expertise in user experience, interaction design, information architecture, and service design
•Experience designing workflow-heavy products, operational tooling, or colleague-facing platforms
•Strong stakeholder management skills and experience working with cross-functional teams
•Ability to influence product direction through evidence, insight, prototyping, and collaborative problem-solving
•Strong facilitation skills, including leading workshops, design reviews, and requirements-shaping activities
•Proficiency in Figma and modern product design tools and techniques
•Excellent communication skills and ability to explain complex concepts to technical and non-technical audiences
Nice to have
•Experience in banking, financial services, or another regulated industry
•Experience with Salesforce or similar CRM platforms
Conditions
Not specified in the posting.
