About the Role
You will help develop and optimize digital and physical customer experiences. You will contribute to new-customer onboarding and account-product projects, analyze and visualize customer journeys, manage features or subprojects, and collaborate with stakeholders across marketing, IT, operations, and legal.
Requirements
•Near completion of a master's degree, or a master's degree completed no more than two years before program start, in a relevant field
•Interest in customer-centric products, digital solutions, and customer-experience methods
•Ability to turn ideas into action
•Analytical and conceptual skills
•Independent working style
•Strong communication skills
•Very good German skills
Responsibilities
•Develop and optimize digital and physical customer experiences
•Contribute to new-customer-process and account-product projects
•Analyze and visualize customer journeys
•Take responsibility for individual features or subprojects
•Collaborate with stakeholders in marketing, IT, operations, and legal
Benefits
•Six weeks of vacation and the option for unpaid leave
•Part-time, job-sharing, and top-sharing models
•Home office in many areas
•18 weeks of fully paid maternity leave and four weeks of paternity leave
•Preventive health offerings and ergonomic workplaces
•Free Half Fare Travelcard or discounted GA travelcard
•Discounted bicycle, car-sharing, and electric-car offers
•Employee vouchers worth up to CHF 500 per year
•Preferential mortgage interest and free accounts, credit cards, and custody accounts
Hiring Process
Online application; confirmation; application review; first interview; second interview if mutually positive; telephone offer; email employment confirmation and online contract package.
