Company
Solenis is a leading global provider of water and hygiene solutions. The company's product portfolio includes a broad array of water treatment chemistries, process aids, functional additives, cleaners, disinfectants, and state-of-the-art monitoring, control and delivery systems. These technologies are used by customers to improve operational efficiencies, enhance product quality, protect plant assets, minimize environmental impact, and create cleaner and safer environments. Headquartered in Wilmington, Delaware, the company has 70 manufacturing facilities strategically located around the globe and employs a team of over 16,500 professionals in 130 countries across six continents. Solenis is a 2025 Best Managed Company Gold Standard honoree.
Core Responsibilities
Customer Relationship Maintenance and Development
•Responsible for day-to-day contact with hotel customers in a designated area, providing professional consultation on hygiene and cleaning products and after-sales service; regularly visit customers and carry out customer relationship maintenance activities to improve customer satisfaction and loyalty
•Identify potential needs of hotel customers, and develop personalized solutions combining company products (cleaning agents, disinfection products, cleaning tools/equipment, etc.) to drive new business cooperation and order growth
Full-Process Management of Customer Affairs
•Track the entire process of customer order negotiation, contract signing, shipment coordination and payment collection, ensuring smooth transaction flow, and promptly respond to and resolve customer issues related to product use and after-sales service
•Establish and dynamically update customer files, recording customer feedback, purchasing preferences and cooperation history to provide data support for subsequent service and sales strategies
Market and Sales Dynamics Tracking
•Closely monitor changes in hygiene and cleaning needs and competitor dynamics within the hotel industry in the assigned area, regularly report market information, and assist the team in optimizing sales strategies
•Participate in developing sales plans for the hotel channel, achieve individual and team sales targets, and drive increased penetration of the company's hygiene and cleaning products in hotel settings
Requirements
Education: College degree or above; majors in marketing, hotel management, or chemical engineering preferred
Experience: 1-3 years of channel sales experience in hotel, catering or other service industries preferred; experience in sales of hygiene and cleaning products or fast-moving consumer goods is a plus
Competencies:
•Good communication, expression and negotiation skills
•Diligent and conscientious in work, strong resilience under pressure and execution ability, able to adapt to frequent business travel
Other requirements: Agreement with the company's product philosophy; familiarity with hygiene standards and cleaning processes in the hotel industry is preferred
