About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. The world of work is changing, and Salesforce is looking for Trailblazers passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Agentforce is the future of AI.
The Experience
In response to increasingly intensifying security threats, Salesforce is recruiting a support engineer who will technically support the advanced countermeasure functions of its own products. This is an important position that supports customers' safe environment operations and enhances product value. Candidates who can leverage security knowledge and IT support experience, and continue to evolve together with the team, are welcome.
The Technical Support Engineer's mission is to contribute to Salesforce's growth by providing highly skilled, prompt, courteous, and accurate support services that maximize customer satisfaction.
The following responsibilities are included but not limited to:
What You'll Actually Be Doing
•Establish and maintain technical expertise in product features within your assigned area
•Accurately grasp customer issues and carry out problem resolution (analysis, troubleshooting, etc.)
•Provide and actively and continuously participate in training opportunities related to the work
•Demonstrate the ability to effectively investigate, document, and prioritize customer issues using internal tools and escalation teams as needed, and effective time management ability in a fast-paced environment; calmly judge priorities even in urgent situations such as security incidents, and handle multiple customer interactions, negotiations, and investigations in parallel
•Collaborate with global support/development departments
•Create and manage knowledge documents
You're Our Person If...
•Practical experience in development at an SI or SES company, or technical support experience (3+ years)
•Japanese (fluent conversation and reading/writing) / English (beginner-level reading/writing, conversation acceptable)
•Ability and experience in analysis, investigation, and problem-solving (e.g., log analysis)
•Experience in prioritizing issues and effective escalation
•Understanding of internet technologies: firewalls, web servers, proxy servers, etc.
•Experience reading and implementing HTML and CSS
Even Better If...
•Experience with Salesforce CRM and its technologies
•General security knowledge/experience (AI security knowledge/experience welcome)
•Security-related certifications such as Registered Information Security Specialist, CompTIA Security+, CISSP, etc.
•Basic knowledge of web communication (HTTPS, SSL/TLS, WebSocket, etc.) and security troubleshooting experience
•Knowledge of XML, knowledge/experience using server-to-server web services (SOAP)
•Experience with cloud-based solutions (Amazon AWS, Microsoft Azure, etc.)
•Knowledge/experience of core programming concepts (C, C++, Java, etc.)
•Knowledge of server-side architecture
•Knowledge of machine learning, generative AI, etc.
•Salesforce certifications: Salesforce Certified Platform Administrator, Salesforce Certified Platform Administrator Advanced, Salesforce Certified Platform App Builder, Salesforce Certified Platform Developer, Salesforce Certified Agentforce Specialist, Salesforce Certified Sales/Service Cloud Consultant, Agentblazer Status: Champion, Innovator, Legend
Unleash Your Potential
When you join Salesforce, you'll be limitless in all areas of your life. Salesforce's benefits and resources support you to find balance and be your best, and their AI agents accelerate your impact so you can do your best. Together, Salesforce will bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.
