About Virtuozzo
Virtuozzo provides infrastructure system software for AI, including operating systems, orchestration, virtualisation, storage, and management technologies. Its solutions enable service providers, SaaS companies, and enterprises to build, operate, and monetise cloud services on their own infrastructure.
Responsibilities
•Provide second-level technical support by coordinating, evaluating, troubleshooting, and resolving customer issues with customer technical teams and internal teams
•Analyse the technical performance and reliability of products, systems, and services based on customer requests
•Manage customer communication and provide feedback in line with quality standards, customer satisfaction requirements, and SLAs
•Maintain internal and external knowledge bases covering Virtuozzo products and troubleshooting procedures
Requirements
•Desire to grow as an IT professional, focusing on developing advanced Linux expertise
•Understand operating system structure and Linux configuration
•Have experience installing, configuring, upgrading, and maintaining Linux operating systems
•Have experience configuring networking and network services in Linux environments
•Have experience using Linux troubleshooting and monitoring utilities
•Upper-intermediate or higher English proficiency
•Strong communication and interpersonal skills
•Ability to remain calm and focused while investigating and resolving technical issues
Nice to have
•Experience with Docker, Kubernetes, or OpenStack
•Red Hat or LPI certification
Conditions
•B2B contracting from Serbia, BiH, Georgia, and N. Macedonia through an independent contractor arrangement
•Training budget, certification support, mentorship, and career progression opportunities
•Recognition initiatives, referral bonuses, technical talks, and other learning activities
•Global team working on infrastructure-grade cloud products
•Contractor employment
