Задачи
•Handle user requests and incidents in compliance with SLAs, including classification, prioritization, escalation, and monitoring of response and resolution times
•Diagnose and fix defects within portal configurations, components, and integrations
•Provide technical consultation to users and client administrators on Bitrix24 functionality
•Monitor system health, analyze logs, and proactively prevent recurring incidents
•Maintain the internal knowledge base and support guidelines
•Report on key SLA metrics
Требования
•2+ Years of experience in Bitrix24 support and administration across On-Premise and Cloud versions
•Proficiency in PHP and MySQL, with the ability to read and modify code within the Bitrix Framework architecture
•Strong skills in using ticketing systems and managing SLA-driven processes
•Basic knowledge of ITIL frameworks
•Official 1C-Bitrix certifications
•Experience supporting corporate portals for large-scale enterprise clients
•Nice to have: Proficiency in Kazakh
Условия
Не указаны
