About the Company
Linde Material Handling is among the world leaders in the manufacture of forklifts, indoor vehicles and high-performance solutions for Intralogistics. Since 2006, Linde has been part of KION Group.
Our values are: INTEGRITY - we do what is right; COLLABORATION - we trust each other; COURAGE - we change and innovate; EXCELLENCE - we bring exceptional value to our customers.
You will work in a successful global company in an international environment.
We Offer
This is your opportunity to develop your career in a solid technology company with international reach and constant expansion, where everything is possible.
•Compensation according to merit and skills.
•Stable incorporation into a leading company in its sector.
•Continuous training in business, product and role.
•Private medical insurance paid by the company.
•Access to flexible compensation benefits (nursery vouchers, company canteen, training, etc.).
•You will join a pleasant work environment with a committed team, where our values are integrity, collaboration, courage and excellence.
Mission
Responsibility over the assigned business areas within the KION ITS brands, combining leadership functions of a team of regional specialists with acting as a technical reference in their area of specialization.
Ensure the efficient resolution of escalated technical incidents, the implementation of product and process improvements, and technical alignment between the local organization, the regional organization and Headquarters, contributing to operational excellence and customer and dealer network satisfaction.
Main Functions and Responsibilities
•Lead, coordinate and develop a team of regional specialists of the mentioned ranges, dedicating 40% of the time.
•Act as regional reference in the assigned ranges for 60% of the time, providing specialized technical support on complex incidents and escalated cases.
•Manage, implement and monitor new processes and continuous improvement projects within the Technical Service Support & Training area.
•Maintain periodic communication with Headquarters to ensure regional alignment of solutions, processes and service strategies.
•Contribute to product quality improvement by identifying, analyzing and escalating incidents to the KION ITS Central Service Team.
•Manage the implementation and monitoring of product improvements, technical updates and software developments related to forklifts.
•Support the factory in identifying and analyzing incidents related to warranty, quality and cost recovery.
•Manage and monitor JIRA tickets escalated by branches and dealers.
•Collaborate closely with national and international teams to resolve technical incidents and achieve service objectives.
•Maintain technical alignment with the person responsible for the area and with the Service Direction of the different brands.
•Establish agreements and compliance standards aligned with the excellence levels defined by the brands.
•Coordinate optimization projects in the after-sales area to improve operational efficiency and service quality.
•Implement initiatives aimed at increasing customer and dealer network satisfaction.
•Develop monitoring and tracking systems for indicators to evaluate and improve service performance.
•Manage administrative tasks associated with the area of responsibility.
•Travel when necessary for the definitive resolution of escalated incidents or for participation in meetings and projects with Headquarters.
Education, Knowledge & Experience
•Degree in Industrial, Mechanical, Electrical, Electronic Engineering or equivalent training.
•Minimum 4 years of previous experience performing functions as a regional reference or in similar positions within the after-sales and technical support field.
•Previous experience in coordination or management of technical teams.
•Advanced technical knowledge in electricity, hydraulics and mechanics.
•High level of English, with the ability to participate in technical and professional conversations, both oral and written.
•Knowledge of digital management and analysis tools such as SAP, Power BI and Jira.
•Advanced knowledge of Microsoft tools, especially Project and Power BI.
Competencies & Skills
•Leadership and team management capacity.
•Excellent communication and influence skills.
•Analytical capacity and complex problem-solving.
•Results orientation and continuous improvement.
•Strategic mindset and business vision.
•Ability to work in multidisciplinary and international environments.
•Ability to manage priorities and coordinate multiple projects simultaneously.
•Organization, proactivity and solution-seeking orientation.
•Ability to work in a team and foster collaboration between departments.
•High level of autonomy and decision-making.
