Description
You work in Mondelēz International Digital Services, coordinating your duties to support impeccable service operations. In this role, you work with other employees to ensure that processes are adhered to and documented.
Responsibilities
When you receive a request that is pertinent to your area of responsibility, you will review and co-ordinate activities to respond to that request, communicating progress to clients and scheduling meetings as appropriate, and ensuring service quality is delivered. You will write documentation and follow up on down-stream processes. You will manage the filing and storage of documentation, ensuring that Mondelēz International complies with the appropriate data privacy and legal requirements. You will initiate and follow up on activities as required by third-party vendors. You will ensure the accuracy and timeliness of data and produce and analyze reports as required. You will recommend and take action on opportunities for continuous improvement.
Requirements
•Knowledge of your specific process area
•Experience working in a shared service organization
•Operational excellence and a customer service focus
•Experience with data processing, computer applications or call center applications
•Communicating and interpersonal skills, taking initiative
•Analysis
•Accuracy and organizational skills
•Fluency in Polish and English at an advanced level is required
Conditions
•Permanent contract of employment without a probation period
•Private medical care
•Life insurance
•Pension plan
•Multisport Card
•Hybrid way of working
