Systems Analyst - Commercial
Salary: Up to £35,000 dependant on experience plus bonus and other Veolia benefits
Grade: 5.2
Hours: 40 hours per week
Location: Hybrid working, 3 days in our London office (N1 9JY)
When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life. We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.
Responsibilities
1. Incident Management & Tier 2/3 Support
•Own end-to-end investigation and resolution for Tier 2/3 technical incidents escalated from operational systems.
•Monitor, prioritise, and triage business-submitted Change Requests according to business impact.
•Liaise with third-party software vendors and external helpdesks, managing vendor SLAs and escalating critical blockers.
2. Data Operations & System Integrations
•Execute and maintain scripts for batch data extraction, bulk updates, and reporting using SQL and relevant APIs.
•Audit and validate incoming/outgoing data payloads across integrations to maintain high data integrity.
3. Quality Assurance & Release Delivery
•Partner with the Quality & Release Manager to execute User Acceptance Testing (UAT), regression testing, and functional validation on upcoming releases.
•Collaborate with Business Analysts and Product Owners to draft technical release notes and end-user communications.
4. Insights, Adoption & Continuous Improvement
•Analyse telemetry, user activity logs, and incident trends to identify recurring friction points or data quality issues.
•Design and deliver targeted remote or in-person training sessions for business units exhibiting suboptimal usage patterns.
•Translate operational pain points and emerging technology capabilities into tangible feature recommendations for the product roadmap.
Requirements
•ITIL Foundation in Service Management would be an advantage
•Knowledge of Operational Systems
•Working knowledge of SQL/Databricks or other database query language
•API experience would be an advantage
•High problem solving ability
•Strong communication and presentation skills
•Proactive and forward thinking
Benefits
•25 days of annual leave
•Access to our company pension scheme
•Discounts on everything from groceries to well known retailers
•Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to
•One paid day's leave every year to volunteer and support your community
•Ongoing training and development opportunities, allowing you to reach your full potential
•Stream - Employee financial wellbeing support: early access to your earned pay, savings, budgeting, financial coaching & rewards
The Systems Analyst is responsible for ensuring the reliability, data integrity, and evolution of our core operational systems. In this role, you will bridge the gap between technical teams and operational users—handling Tier 2/3 incidents, executing data integration workflows via APIs, driving user adoption, and partnering with Product and Release Managers to continuously improve system capabilities.
