Product Analyst & Tester
Ready to find the right role for you?
Salary: Up to £34,000 dependent on experience plus bonus and other benefits.
Location: Hybrid working 3 days in our London N1 9JY (may be required to travel occasionally)
Hours: 40 hours per week, Monday to Friday 8:30am to 5:00pm
When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life.
Responsibilities
The Product Analyst & Tester role represents a dynamic position within the Product Team, combining deployment support with training content creation responsibilities. This position plays an important role in facilitating product operations and serves as a vital connection between users, product teams, and internal stakeholders.
The primary focus of this role is to build and maintain digital training materials and standard training documentation, support product deployments, test mobile applications and microsites, contribute to release and development testing, provide first-line support, and assist with system and data configuration.
•Manage daily workload in conjunction with Product Lead
•Develop product knowledge through training and hands-on experience
•Stay updated on industry standards and best practices
•Create and maintain documentation for product functionality and processes
•Collaborate with team members on projects as directed by Product Lead
•Work closely with the Product Lead and Digital Transformation Managers to build digital training content for end users
•Work closely with the Quality & Release Manager to test future releases and new functionality and maintain the regression tests within Mabl product
•Work closely with the team's Business Analyst to deliver analytical insight on system usage and data quality
•Liaise with product vendor regarding bugs and feature requests under guidance
•Collaborate with internal teams to resolve issues
•Provide basic product advice and recommendations
•Refer complex or out-of-scope requests to Product Lead
•Provide product support and guidance to internal users
•Participate in cross-functional projects as required
•Respond to and resolve customer queries and support tickets
•Escalate second-level help desk tickets as needed
•Provide product demonstrations and user training under guidance
•Gather and document customer feedback for product improvements
•Liaise with customers via various communication channels
•Develop an understanding of product's role in environmental and energy efficiency
What are we looking for?
•Proven experience in systems support
•Accuracy & attention to detail
•Professional written and verbal communication
•Exceptional problem-solving skills
•Initiative and ownership
•Adaptability (able to adapt to changing project requirements and priorities)
•Positive, proactive, and forward-thinking attitude
Benefits
•25 days of annual leave
•Access to our company pension scheme
•Discounts on everything from groceries to well known retailers
•Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to
•One paid day's leave every year to volunteer and support your community
•Ongoing training and development opportunities, allowing you to reach your full potential
•Stream - Employee financial wellbeing support: early access to your earned pay, savings, budgeting, financial coaching & rewards
