About Gismart
Gismart is a value-driven mobile app developer with a strong presence in the Health & Wellness, Utilities, and Music app markets. We have achieved a significant milestone of over 1 billion downloads worldwide, taking a step toward our mission of cultivating the well-being of people worldwide. With headquarters in London, UK, Gismart is a dynamic global company with a reach extending across Europe and far beyond.
Responsibilities
•Work with incoming tickets in Zendesk with a focus on billing issues.
•Provide quality support while adhering to the team's SLAs and KPIs.
•Handle customer complaints and come up with creative solutions in line with Gismart's support policy.
•Test new support channels in the future, e.g. chat support and phone support.
•Create and maintain the library of saved replies.
•Collaborate across teams for reporting and bug resolution.
Requirements
•Written English — Advanced (C1-C2). Ability to create complex step-by-step instructions and handle billing issues while keeping replies clear, structured, and polite.
•Speed typing.
•Understand how mobile apps work (app versions, updates, compatibility with various devices).
•Understand the nature of subscriptions: renewals, refunds, billing.
•Stress-resistant.
•Ability to work independently.
•Good time management skills.
•Be a team player.
Nice to have
•Experience with PayPal/Stripe or other payment platforms.
•Experience with a ticket or chat systems (Zendesk/Intercom/Freshdesk, etc.).
•Genuine interest in the wellness sphere (dance, self-care, face yoga, nutrition).
Conditions
•Remote-First Culture: a flexible working schedule, work anywhere in the world, either remotely or in one of the corporate hubs.
•Coworking Compensation: 100% compensation for coworking spaces in Ukraine (except Kyiv, where there is a cozy and autonomous hub) and 50% compensation for coworking spaces worldwide.
•Free Office Lunches for everyone working from the hubs.
•100% Sick Leave Compensation.
•Mental and Physical Health: partial coverage of medical insurance, sports activities, therapy costs.
•Personal Equipment Policy: equipment provided or maintenance cost for own tools covered.
•Personal Learning and Development: 70% coverage of professional development courses; 100% coverage of corporate English courses.
•Time-Off Policy: 18 working days of paid vacation and 3 personal days per year, with an extra day added for each year at Gismart.
•Corporate Events: team-building activities and meetups across all Gismart hubs.
