About
Veeam helps organizations understand, secure, and protect their data and AI. It provides data resilience and data security posture management solutions to over 550,000 customers worldwide.
Responsibilities
•Resolve incoming Service Desk tickets
•Monitor departmental SLA compliance
•Resolve technical problems or escalate them in a timely manner
•Provide hardware and software support, including remote assistance
•Administer user accounts across various systems
•Review and update the Service Desk knowledge base, processes, and procedures
•Manage and track hardware assets
•Work with third-party suppliers as needed
•Support data center hardware and physical infrastructure
•Perform data center operations and maintenance
•Manage server lifecycles
•Monitor, document, and maintain inventory
•Coordinate and communicate with QA and DEV teams
Requirements
•At least 3–5 years of IT Service Desk experience, preferably in an enterprise environment
•Fluent written and spoken English and Czech at B2 level or higher
•Ability to support multiple tasks and real-time issues
•Proactive approach to high-quality customer service and ability to work under pressure and independently
•Experience with Active Directory, including account creation, distribution lists, password resets, and account unlocks
•Experience using a ticketing system such as ServiceNow or similar
•In-depth knowledge of Microsoft desktop operating systems, particularly Windows 11, and MacOS
•In-depth knowledge of MS Office products
•Ability to work independently and as part of a collaborative team
•Strong customer service skills for supporting diverse, non-technical users
Conditions
•25 Vacation days, 4 sick days, 21 paid medical leave days, 4 extra global VeeaMe Days for self-care, and 24 paid volunteer hours annually through Veeam Cares
•Premium private medical insurance for employees and dependents
•Daily meal vouchers for restaurants and groceries (180 CZK per working day)
•Flexible cafeteria platform with lifestyle benefit options
•Multisport Card for gym and wellness, with family add-on options
•Annual public transport reimbursement up to a set limit
•Corporate mobile plan with optional family tariff
•Learning and growth opportunities through on-demand libraries, mentoring, workshops, and learning events
•Applicants permanently located outside the Czech Republic may be declined
