About
Mindbox connects IT talent with technology projects for leading enterprises across Europe. It provides consulting, engineering, and talent services to build digital solutions.
Responsibilities
•Manage application support operations, focusing on platform resiliency, high availability, and performance monitoring
•Investigate, triage, and resolve incidents through root cause analysis (RCA), and implement long-term fixes
•Document recovery steps, create knowledge base content, and drive process improvements
•Participate in Incident Management, Problem Management, and Service Delivery activities
•Apply SRE principles to improve capacity, reliability, and observability metrics and reduce operational overhead
•Develop and enhance monitoring and alerting frameworks, incident detection, and release safety tools
•Collaborate globally and coordinate with cross-functional engineering and support teams
•Work rotational shifts (Morning: 8 AM; Evening: 4 PM) and participate in on-call and weekend support rotation
Requirements
•4+ years of experience developing and supporting distributed systems; Java-based experience is preferred
•Hands-on experience supporting large-scale Java and Python applications across multi-platform environments
•Practical experience with CI/CD tooling: Jenkins, Ansible, and configuration automation
•Knowledge of logging, monitoring, and alerting solutions, including Grafana, Prometheus, InfluxDB, Splunk, and Loki
•Familiarity with cloud platforms, preferably Google Cloud Platform (GCP)
•Strong understanding of Unix/Linux systems, relational databases (Oracle, PostgreSQL), and disaster recovery processes
•Ability to conduct technical troubleshooting and lead RCA sessions across global teams
•Proven knowledge of Agile/Kanban methodologies in a software delivery context
•Excellent verbal and written communication skills; English fluency required
Conditions
•Flexible cooperation model
•Rotational shifts: Morning at 8 AM and Evening at 4 PM; on-call and weekend support rotation
•Training platforms and growth opportunities
•Benefits include Interpolska Health Care, Multisport card, Warta Insurance, and more
•Laptop and essential software provided
