About Stape
Stape develops server-side tracking solutions for marketers and website owners. Its platform processes over 5 billion requests daily and helps more than 200,000 clients improve tracking accuracy and data privacy.
Responsibilities
•Provide prompt and helpful support to clients via email and chat, without phone calls
•Keep Help Center and Knowledge Base articles accurate and up to date
•Resolve support tickets in one touch whenever possible
•Collaborate with team members to share insights and improve support processes
Requirements
•At least 1 year of active experience in technical support
•Understand network troubleshooting tools and techniques, such as browser DevTools
•Learn quickly and grasp new technical concepts independently
•Communicate clearly about technical topics and collaborate effectively with cross-functional teams
•Analyze data, identify tracking issues, and find solutions
•Work effectively in a small team or startup environment
•English B2 or higher
Nice to have
•Previous experience in technical support or a similar client-facing technical role
•Understanding of Google Tag Manager (GTM), Google Analytics, Facebook Ads, and Google Ads
•Familiarity with Jira and Confluence or similar project and documentation tools
Conditions
•Full-time cooperation
•Month 1 onboarding schedule: Monday–Friday, 9:00–18:00 CET (5 days/week)
•From Month 2 and after probation, shift schedule covering day and night shifts
•Day shift: 08:00–20:00 CET
•Night shift: 20:00–08:00 CET
•Standby day/night shifts are reserve days for replacing an absent colleague
•Flexible schedule with freedom to choose where to work
•Fully equipped remote workspace
•Training and professional growth budget
•20 days of paid time off, parental leave, anniversary days off, and study leave
•Full sick leave coverage and a medical insurance budget
