Service Delivery Manager
Additional office locations: Sydney
Permanent - Full time, Mid-level
The Financial, People and Engagement Data team delivers data platforms, services and insights that support Macquarie's Finance, Treasury and Risk Management teams. Our team work across Data Warehousing, Solutions, and Data Quality, Observability & Assurance, we enable trusted, high-quality data services that help drive informed decision-making, operational efficiency and effective risk management across the organisation.
We are a global financial services group operating in 30 markets with 57 years of unbroken profitability.
What role will you play?
As a Service Delivery Manager, you will play a key role in driving consistent service management and delivery practices across Financial, People and Engagement Data Data. You will work closely with capability leaders, business stakeholders and technology teams to improve how work is prioritised, planned, governed and reported, while providing clear visibility of delivery commitments, risks, dependencies, workforce planning and financial performance. You will coordinate operational processes across multiple teams, support service performance reporting and continuous improvement initiatives, and help ensure effective collaboration between business and technology stakeholders. Your work will contribute to the successful delivery of data services that support critical business outcomes across Finance, Treasury and Risk Management.
What you offer
•Experience in service delivery, business operations, portfolio management or a related discipline, with the ability to coordinate work across multiple teams and priorities
•Strong planning, prioritisation and stakeholder management skills, with experience translating business needs into effective technology and data delivery outcomes
•Experience producing clear operational, portfolio or service performance reporting, including the use of workflow management and reporting tools such as Jira
•A sound understanding of risk management, controls, compliance and assurance practices, with the ability to support governance and operational improvement initiatives
•Experience within data platforms, data operations or financial services environments would be advantageous, alongside exposure to budgeting, resource planning or cost management activities
What we offer
At Macquarie, you're empowered to shape a career that's rewarding in all the ways that matter most to you. Macquarie employees can access a wide range of benefits which, depending on employment type, include:
•1 wellbeing leave day per year
•Up to 5 additional service bonus leave days per year
•Up to 20 weeks' paid parental leave for primary caregivers along with 12 days of transition leave upon return to work, and 6 weeks' paid leave for non-primary caregivers
•2 days of paid volunteer leave and donation matching
•Up to 12 months' gender affirmation leave, including 6 weeks' paid leave
•Access to Employee Assistance Program and wellbeing benefits including skin and health checks, and flu vaccinations
•Access to a wide range of salary packaging options
•Access to a wide range of learning and development opportunities, including reimbursement for professional membership or subscription
•Hybrid and flexible working arrangements, dependent on role
•Reimbursement for work from home equipment
About Financial Management, People and Engagement
Financial Management, People and Engagement (FPE) provides a single interface for Macquarie's businesses across key areas of people, strategy, communications and financial management. Comprising two pillars – Financial Management, and People and Engagement – it is responsible for managing the Group's financial, tax and treasury activities and strategic priorities, fostering our culture through people and community engagement strategies, and engaging with stakeholders to protect and promote Macquarie's reputation globally.
