Service Delivery Leader - HRO
Responsibilities:
•Develop and implement strategic plans for HR outsourcing operations, aligning with organizational goals and client expectations.
•Lead, manage, and provide guidance to a team of HR professionals and support staff, ensuring high performance and job satisfaction.
•Monitor performance metrics and service level agreements (SLAs) to ensure compliance and high-quality service delivery.
•Collaborate with internal stakeholders to gather client requirements and provide effective HR solutions tailored to their needs.
•Identify opportunities for process improvements and lead initiatives to enhance operational efficiency and service quality.
•Stay abreast of industry trends, emerging technologies, and best practices to maintain competitiveness in the HR outsourcing sector.
•Ensure compliance with regulatory requirements, company policies, and industry standards while delivering HR services.
Qualifications
Bachelors - Commerce, Bachelors - Economics, Bachelors - Finance, Masters - Business Administration, Masters - Business Analytics
Certifications
PMP (Udemy), Set of certifications from IT Infrastructure Library (ITIL) (EXIN)
Required Skills
Business Analysis, Business Process Management (BPM), Change Management, Customer Care, Data Literacy, Data Visualization, Employee Lifecycle Management, Hiring, Human Resources Operations, Incident Management, Information Security, Insight Generation, Negotiation, People Leadership, Recruiting, ServiceNow Platform, Stakeholder Management, Talent Acquisition, Workday Talent Management
Language
English (Required) - Advanced (C1)
Job Details
•Job Type: Regular
•Master Skill List: HRO
•Remote Type: Office
•Work Shift: Any (India)
