About the Role
You will be part of a growing hub in Kuala Lumpur, Malaysia and a growing team of ServiceNow skilled professionals at the hub. As a Senior Enterprise Technology Engineer in the ServiceNow space, you will play a key role in designing and delivering high-quality, customer-focused solutions across multiple bp business entities. This role focuses on designing and delivering high-quality, customer-centric solutions across bp's global businesses. In this role, you will lead the ServiceNow Catalog product, owning the strategy, governance, roadmap, design, enhancement, and adoption of Service Catalog and Request Management capabilities. You will be responsible for the end-to-end product lifecycle, ensuring a seamless user experience while driving standardization, automation, operational efficiency, and business value across the enterprise.
What You Will Deliver
•Own the ServiceNow Service Catalog and Request Management product, including strategy, roadmap, governance, backlog prioritization, and end-to-end lifecycle management.
•Design, develop, configure, test, and support scalable catalog solutions, including Catalog Items, Record Producers, Order Guides, Flow Designer, Employee Center, and integrations using REST, SOAP, and APIs.
•Partner with stakeholders to define service offerings and request experiences, translating business requirements into product features, user stories, and technical solutions that drive standardization, automation, and operational efficiency.
•Ensure platform reliability, scalability, and compliance through engineering best practices, including technical design, testing, monitoring, documentation, and release management.
•Drive product adoption and continual improvement through user engagement, training, change management, and the adoption of ServiceNow out-of-the-box capabilities.
•Collaborate with architects, engineers, service owners, and platform teams to align catalog solutions with CSDM, CMDB, Identity, ITSM, and enterprise architecture standards.
What You Will Need to Be Successful (Experience and Qualifications)
•Proven experience as a ServiceNow Product Owner, Product Manager, Business Analyst, or Senior Engineer with responsibility for Service Catalog and Request Management capabilities.
•Hands-on experience designing and implementing ServiceNow Catalog Items, Record Producers, Order Guides, Catalog Builder, Flow Designer, Approvals, and Workflow Automation.
•Strong understanding of ServiceNow platform architecture and core modules, including ITSM, CMDB, CSDM, ITOM, CSM, SPM, and Employee Center.
•Experience translating business requirements into epics, features, user stories, and technical solutions while balancing business value and technical debt.
•Proficiency in ServiceNow scripting and development technologies, including Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions, Flow Designer, IntegrationHub, and APIs.
•Experience integrating ServiceNow with enterprise systems such as Identity Management, HR, Cloud Platforms, ERP, AD and collaboration tools.
•Strong knowledge of Service Catalog governance, Service Offerings, Request Fulfilment processes, and user experience best practices.
•Experience working within Agile, Scrum, or Product Operating Models, including backlog management, sprint planning, and release management.
•Strong stakeholder management and communication skills, with the ability to engage both technical and business audiences.
•Familiarity with authentication and integration technologies, including LDAP, SSO, OAuth, REST, SOAP, JSON, and MID Servers.
•Understanding of data governance, compliance, risk management, and audit requirements within enterprise environments.
Experience and Qualifications
•8–10 years of professional development experience on ServiceNow, including at least 3 years in technical solution design and Agile delivery with team leadership.
•Certified ITIL v3 or v4 Foundation.
•ServiceNow Certified System Administrator or Application Developer.
•ServiceNow Certified System Administrator (CSA) and relevant CIS certifications are highly desirable.
Why Join Our Team?
At bp, we provide an excellent working environment and employee benefits such as an open and inclusive culture, a great work-life balance, tremendous learning and development opportunities to craft your career path, life and health insurance, medical care package and many others. There are many aspects of our employees' lives that are meaningful, so we offer benefits to enable your work to fit with your life, including flexible working options, collaboration spaces in a modern office environment, and many others.
Additional Details
•Travel Requirement: No travel is expected with this role.
•Relocation Assistance: This role is not eligible for relocation.
•Remote Type: This position is a hybrid of office/remote working.
