About the Role
Grade Level (for internal use): 10
Job Description
S&P Global | Markit Intelligence
The Team: The TechOps team is responsible for providing high-quality Technical Support across a wide suite of products within the FRA & DVI business segment. The TechOps team works closely with a highly competent Client Services team and the core project teams to resolve client issues and improve the platform. Our work helps ensure that all products are provided with a high-quality service and maintain client satisfaction. The team is responsible for owning and maintaining our cloud hosted apps.
The Impact: The role is an extremely critical role to help affect positive client experience by virtue of maintaining high availability of business-critical services/applications.
What's in it for you: The role provides for successful candidates to have:
•Opportunity to interact and engage with senior technology and operations users
•Work on latest in technology like AWS, Terraform, Splunk, Grafana etc.
•Work in an environment which allows for complete ownership and scalability
Responsibilities: We are looking for a seasoned TechOps/app Support Engineer who has experience:
•The person would require delivering all aspects of production support for various applications along with some of 3rd party vendor products including incident resolution or proactive mitigation, change & problem management; would ensure compliance to all agreed SLAs and requirements
•Managing and maintaining cloud infrastructure
•Performing a variety of tasks including coordinating all resources and stakeholders, planning and setting milestones, assigning responsibilities and monitoring, summarizing and communicating progress and status
•Mentoring and developing junior members of the team
•Ability to act as SME and ability to independently handle client issues and incident escalations
What We're Looking For: someone with 7+ years of Application Support/TechOps experience having below skills:
•Knowledge of cloud technologies like AWS, Containerization, CI/CD, GitHub/Gitlab, Cloud networking
•Oracle, PL/SQL Query, Linux/Unix Shell Scripting (or Python)
•Keen problem solver with analytical nature and excellent problem-solving skillset
•Open-minded, flexible and willing to adapt to changing situations
•Be able to work flexible hours including some weekends and possibly public holidays to meet work demands and project deadlines
•Excellent communication skills, both written and verbal, in the English language with ability to represent complex technical issues/concepts to non-tech stakeholders
About S&P Global Market Intelligence
At S&P Global Market Intelligence, a division of S&P Global, we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.
For more information, visit www.spglobal.com/marketintelligence.
Benefits
We take care of you, so you can take care of business. Our benefits include:
•Health & Wellness: Health care coverage designed for the mind and body.
•Flexible Downtime: Generous time off helps keep you energized for your time on.
•Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
•Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
•Family Friendly Perks: S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
•Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.
For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries
