Responsibilities
•To handle enquiries / complaints of customers and visitors at the reception counter in the managed property
•To visit/communicate with the tenants whenever required for public relationship and for knowing/satisfying their needs
•To provide administrative support in the property management office if required
•To liaise with service contractors to ensure quality services are provided if required
•To provide necessary customer services training to customer services team
Requirements
•Degree in hospitality management or related field
•At least 3-4 years' of experience in property management or related field, in which 1-2 years' at supervisory level; candidates with more experience will be considered as Assistant Customer Services Manager
•Experience in hospitality or clubhouse would be a definite advantage
•Customer-oriented, with excellent interpersonal and communication skills
•Interested to meet/talk to different kinds of people, a good listener and willing to tackle customers' needs
•Excellent command of both spoken and written English and Chinese
•Hands on PC skills
Location
On-site – Hong Kong, SAR, China
