Senior Client Relationship Manager
We are seeking a talented individual to join our FINPRO team at Marsh. This role will be based in Auckland. This is a hybrid role that has a requirement of working at least three days a week in the office.
In this role, you will manage a portfolio of client accounts and support the delivery of high-quality service across FINPRO. You will work closely with colleagues in the Corporate team, develop strong client and insurer relationships, and help drive growth, retention and profitability outcomes. You will also support and develop team members through clear communication, delegation and performance feedback.
We will count on you to:
•Manage a portfolio of accounts and ensure clients receive consistent, high-quality service
•Lead renewal and broking activity, with a focus on clear planning, execution and client retention
•Build trusted relationships with client decision-makers and insurer partners
•Identify and develop new business and revenue opportunities within the existing portfolio
•Support team planning, performance management and day-to-day coordination of work
•Contribute to claims management, including complex and large claims where required
What you need to have:
•New Zealand Certificate in Financial Services Level 5 (Version 2)
•Experience in insurance broking, client management or a related financial services role
•Demonstrated knowledge of insurance products, market practice and relevant legislation
•Ability to manage competing priorities, meet service standards and work effectively with clients and colleagues
What makes you stand out:
•Experience in FINPRO or liability insurance
•Leadership experience, including coaching, delegation or performance feedback
•Broking, negotiation, presentation, project management or management qualifications
Why join our team:
•We help you be your best through professional development opportunities, interesting work and supportive leaders
•We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities
•Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being
Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective.
Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.
